Leanne Stainsby
Hipswell,North Yorkshire
Summary
Experienced and motivated Administrator with a committed attitude to the workplace. Demonstrates exceptional customer engagement and document organisation skills, supported by proficient computer and keyboard abilities. Committed to leveraging these competencies to enhance operational efficiency and ensure compliance in dynamic environments.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work history
Contract Administrator
The Colleges Partnership
Catterick Garrison, North Yorkshire
2020.01 - Current
- Accurately input data and maintained online learner record system.
- Generated regular reports to identify missing information and outstanding tasks.
- Participated in internal and external audits, ensuring compliance with quality standards.
- Requested data from stakeholders, ensuring secure storage and processing of required information.
- Delivered excellent customer service while maintaining professional interactions at all times.
- Utilised applications such as MS Word and Excel for information management and reporting.
- Employed SharePoint for secure data storage and sharing among colleagues.
- Communicated effectively with colleagues and service users using Teams.
Rota Administrator
North Tees NHS Trust
Stockton on Tees, Cleveland
2010.01 - 2019.12
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Ability to communicate shift allocations clearly and within time restrictions to ensure 24/7 cover.
- Work closely with senior management to plan shifts and resolve issues such as staff sickness.
- Handle difficult situations such as disputes over leave requests.
- Use MS word, Excel and SharePoint effectively to complete tasks.
Administrator
Fairless Engineering
Stockton on Tees, Cleveland
2006.03 - 2010.03
- Increased efficiency of document retrieval with a well-organised filing system.
- Streamlined office operations by implementing efficient administrative procedures.
- Organised important company meetings, leading to improved communication across departments.
- Ran a weekly payroll system and produced reports,
- First point of contact for staff and visitors.
Education
NVQ Level 3 - Business Administrator
Stockton Riverside College
Stockton on Tees 2013.01 - 2014.01
NVQ Level 3 - AAT
Stockton Riverside College
Stockton on Tees 2009.09 - 2010.05
GCSEs - Maths
Northfield School
Stockton on Tees 1994.09 - 1999.06
GCSEs - English
Northfield School
Stockton on Tees 1994.09 - 1999.12
ECDL -
Learning Links
Stockton on Tees 2008.04 - 2008.06
Skills
- Time Management
- Problem-solving
- Knowledge of GDPR regulations
- Customer engagement
- Computer and keyboard skills
- Document organisation
Timeline
Contract Administrator
The Colleges Partnership
2020.01 - Current
NVQ Level 3 - Business Administrator
Stockton Riverside College
2013.01 - 2014.01
Rota Administrator
North Tees NHS Trust
2010.01 - 2019.12
NVQ Level 3 - AAT
Stockton Riverside College
2009.09 - 2010.05
ECDL -
Learning Links
2008.04 - 2008.06
Administrator
Fairless Engineering
2006.03 - 2010.03
GCSEs - Maths
Northfield School
1994.09 - 1999.06
GCSEs - English
Northfield School
1994.09 - 1999.12