Leanne Power
London
Summary
Customer Success and Enterprise Account professional with over 9 years’ experience partnering with global organisations to maximise the value of cloud and enterprise technology platforms. Proven success engaging senior stakeholders, driving customer adoption, and aligning technology solutions with business outcomes. Skilled in relationship management, executive communication, and cross-functional collaboration with a strong foundation in consultative sales and strategic account management.
Overview
18
18
years of professional experience
Work history
Technical Adoption Manager
VMware by Broadcom
London
2021.07 - Current
- Trusted advisor to Global Enterprise Accounts, supporting the adoption and optimisation of cloud/ SaaS and enterprise technology platforms.
- Lead customer success planning, aligning platform capabilities with customers technical and business objectives.
- Played a key role in the multi year renewals of products and services for both a major UK central bank and global investment bank, supporting continued adoption across multiple platforms and services.
- Facilitated technology roadmap discussions and platform reviews to support long-term customer success and operational maturity.
- Deliver best practice guidance and adoption workshops to help maximise value and showcase customer technology investments.
- Partner cross-functionally with Sales, Global Support and Product teams to resolve challenges and improve customer outcomes.
- Translate complex platform capabilities into clear business outcomes through executive-level reviews and strategic engagements.
Senior Support Services Manager
VMware
Cork, Ireland
2021.07 - 2026.03
- Single Point of Contact for support management of Key Enterprise Global Accounts
- Regularly manage enterprise level global account escalations, hosting internal and external VP level audiences and facilitating cross team engagement
- Global All Hands Presenter on Escalation Management for Critical Accounts FY23
- EMEA Lead for Global Support Services Training Program
- Maintain technical knowledge of core VMware solutions
- Conduct regular executive-level health check briefings - internal & customer facing
- Onboarding new customers to ensure seamless sales cycle
- Conducting weekly operational meetings with multiple customer groups to identify issue trends, opportunities and corrective actions.
- Conduct Q&A workshops, onboard new team members, and host second stage interviews
Sales Account Manager
Dell Technologies
Toronto, Canada
2017.12 - 2021.07
- Responsible for B2B commercial sales in the Medium Business in Canada
- Large focus on relationships building and consultative selling techniques to ensure early input to RFP draft process
- Consistently exceeded sales quotas, achieving 170% in Q2, 110% in Q3, and 150% in Q4 of 2020, with 125% in H1 of 2021.
- Successfully identified prospects across multiple industries from end user computing to datacenter solutions
- Focused on client retention and renewing expired business
- Proactively worked with partners and vendors to help strengthen relationships in the field and educate teams on updates in the product portfolio
- Responsible for managing all aspects of accounts buying cycle from sales, liaising with teams throughout supply chain or support.
- Regularly presented internal and external Quarterly Business Reviews onsite with customers and remotely
- Ensured organization of pipeline for management planning and audits
Duty Manager Enterprise Global Support
VMware
Cork, Ireland
2016.09 - 2017.09
- Managed Senior Engineer’s workload and overseeing daily operations ensuring a positive work environment for employees and ensuring and balancing productivity.
- Liaise with management to ensure sufficient weekly staffing and optimal quarterly headcount
- Weekly reporting and presenting on largest EMEA sales to Global VP level
- Worked closely with multiple global teams for special projects such as customer upgrades, migrations or after hour activity and proactively managed Support Requests.
- Hosted weekly collaboration calls between key accounts internal operation teams with VMware engineers to proactively manage ongoing issues for swift resolution
- Onboarded and trained customer operations teams on product platforms and support tools
- Worked closely with global support services for special projects such as customer
Account Team Manager
PUIG UK
Cork, Ireland
2013.11 - 2016.09
- Lead a small successful sales team for luxury beauty in a retail environment
- Received eight awards from PUIG UK in 2015 for highest target achievements for various lines of business in Ireland and the UK
- Educated sales staff on sales goals, visual merchandising directives and product knowledge
- Responsible for talent acquisition, employee appraisals and interviews
- Building long relationship with customers and providing with exceptional experience
- Responsible for overseeing brand operations and logistics of large scale product orders for busy times of the year
- Development of the business and gaining new customers.
- Responsible for selling and advising on store goods, Cash handling and management
- Reviewing and analysing business performance of daily, weekly, monthly, seasonal, and annual sales
Senior Sales Advisor
Debenhams
Cork, Ireland
2007.11 - 2013.11
- General retail business duties as required
- Gaining teamwork experience in a busy retail environment
Education
MSc - Business Information Systems
University College Cork
/2015 -
Bachelor Degree - Business Admin
Munster Technology University
2001.04 - /2013
Skills
- Customer Success Strategy
- Enterprise Account Management
- Executive Stakeholder Engagement
- Customer Retention & Growth
- Success Planning & Value Realisation
- Strategic Business Reviews
- Cross-Functional Collaboration
- Escalation Management
- Customer Adoption & Engagement
- Technical proficiency in cloud and SaaS technologies
Timeline
Technical Adoption Manager
VMware by Broadcom
2021.07 - Current
Senior Support Services Manager
VMware
2021.07 - 2026.03
Sales Account Manager
Dell Technologies
2017.12 - 2021.07
Duty Manager Enterprise Global Support
VMware
2016.09 - 2017.09
Account Team Manager
PUIG UK
2013.11 - 2016.09
Senior Sales Advisor
Debenhams
2007.11 - 2013.11
Bachelor Degree - Business Admin
Munster Technology University
2001.04 - /2013
MSc - Business Information Systems
University College Cork
/2015 -