Leanne Pollard

• Oversaw daily coffee operations at major museum café, ensuring smooth service delivery.
• Trained and mentored new baristas in coffee preparation techniques, enhancing team skillset.
• Ensured consistent quality of beverages and customer service standards.

Made between 500 and 700 cups of coffee daily.

Ordered milk and coffee products for the 3 venues we had at the Museum.

Executed tasks efficiently to meet customer demands during peak hours.

• Lead Barista on busy weekday & weekend shifts.
• Trained new staff on coffee machine operations, enhancing team efficiency.
• Taking special precautions for the dietary needs of children & senior citizens & additionally those patrons with specific food intolerances.
• Served meal courses in the correct order to enhance dining experience.
• Acted as the friendly face of Boyz, ensuring customers felt valued and comfortable.
• Provided a warm welcome to customers while managing seating arrangements.
• Conversing with each customer to outline the food menu & to understand their preferences.
• Delivered drinks promptly to customers before their meals, enhancing their dining experience..
• Ensured each customer received polite and thorough assistance.

• 'Hands on' lead barista /manager, (most days working with two other baristas), leading & directing the Crema team to achieve quick & efficient service in a high-pressure & fast-moving coffee shop environment (60kgs of coffee beans consumed per week).
• Served as the primary customer liaison at Crema, fostering positive relationships with patrons.
• Optimized wage costs while ensuring adequate coverage to meet customer demand.
• Streamlined operations by selecting employees with appropriate skills for specific sections of the coffee shop.
• Focused on training and supporting younger colleagues to promote their professional growth.
• Acted as the primary customer liaison at Crema, fostering positive relationships with patrons.
• Resolved customer disputes effectively to maintain satisfaction.

• Recognised as the 'face' of Cav's.
• Coordinated and directed team members to ensure quick and efficient service delivery.
• Implemented measures to accommodate dietary needs of children, seniors, and patrons with food intolerances.
• Prepared bills for food, using cash registers, calculators or adding machines, accept payment & make change. Balanced receipts & payments in cash registers & banking of day's takings.
• Acted as the primary representative of Cav's and engaged with customers.
• Accommodated dietary needs of children, seniors, and patrons with food intolerances.
• Engaged with customers to present menu options and gather their preferences.
• Assisted each customer with their needs.

• Assisted new business owners in setting up operations.
• Acquired food & drink skills in blending preparations with fruit & vegetables, enhancing knife skills for food preparation.
• Prepared fresh Delicatessen products such as chicken, dips & gourmet sandwiches on the premise.
• Acquired skills in blending preparations with fruit and vegetables, enhancing knife techniques for food preparation.
• Crafted fresh delicatessen products, including chicken, dips, and gourmet sandwiches, ensuring quality and customer satisfaction.
• Prepared bills for food & juices, using cash registers, calculators or adding machines & accept payment & make change. Balanced receipts & payments in cash registers.

• Oversaw daily operations as lead barista, ensuring high-quality coffee preparation and customer service.
• Managed the opening and closing procedures of the establishment.
• Take customers' orders & write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
• Prepared food such as sandwiches, salads & ice cream dishes using standard formulas or following directions & ensured consistent food quality is achieved.
• Sanitised and polished counters, steam tables, and cooking equipment, ensuring cleanliness and safety standards.
• Delivered food, beverages, and desserts to customers, providing friendly and efficient service to enhance customer satisfaction.
• Prepared bills for food, using cash registers, calculators or adding machines, accept payment & make change. Balanced receipt & payments in cash registers.
• Managed opening and closing tasks of the establishment to ensure smooth operations.
• Maintained accurate inventory count, ordered supplies needed.
• Set up and cleared dining areas efficiently, supporting smooth meal service and maintaining a welcoming environment.