Summary
Overview
Work history
Education
Custom
References
Timeline
Generic

Leanne Perryman

Summary

A highly organized and detail-oriented administrator with 20+ years of experience across NHS healthcare, finance, education, and promotional sales. Skilled at managing multiple priorities in fast-paced environments while ensuring exceptional service delivery. Adept at problem-solving, working under pressure, maintaining high professional standards and communication with clients and stakeholders.

Overview

29
29
years of professional experience
2013
2013
years of post-secondary education

Work history

Business Support Officer

Unity Sexual Health/ NHS Central Health Clinic
09.2014 - Current
  • This role acts as a key liaison between clinical staff and other departments in the clinic, ensuring a seamless flow of information for remote STI testing
  • This role encompasses managing test results, maintaining patient records and providing administrative support to facilitate patient care and service delivery, multitasking in a fast-paced healthcare environment
  • This role requires a high level of attention to detail and ability to communicate effectively with patients, clinical and external stake holders, while dealing with and sensitive information
  • Key Responsibilities included:
  • Patient care:
  • Primary point of contact between patients and the clinical team regarding STI home testing kits, results, appointments, consultations and treatment
  • Providing clear, empathetic and confidential communication
  • Deal with queries and complaints by phone, email and in-person
  • Providing a listening ear, giving reassurance while showing empathy, and using problem-solving skills to de-escalate conflicts, provide clear resolutions, and ensure patient satisfaction while adhering to NHS policies and procedures
  • Result Management:
  • Data Entry: Accurately input and process test results, ensuring timely availability for abnormal results to be available for clinicians to action
  • Maintain accurate records in compliance with NHS guidelines and use of medical terminology
  • Responsible for providing all other test results to patients via phone, text, email and letter, ensuring clear communication and confidentiality
  • Review and investigate unreconciled test results, liaising with laboratory to resolve discrepancies, ensure accurate patient records, and support timely diagnosis and treatment, organise re-testing if required by postal kit or in person appointment
  • Identify and software issues with the electronic patient systems, website or online portal - report and liaise with IT departments, laboratory Technicians and any other departments needed to resolve
  • Stock/Procurement:
  • Single point of contact for managing the ordering and procurement of large quantities of stock used in testing kits, including raising product quality issues or delays and resolving them efficiently to minimize disruption to testing activities with great communication and maintaining good relationships with our suppliers
  • Closely monitoring stock levels and liaising with the kit production team ensuring there is always sufficient stock to meet operational needs
  • Sourcing new products and suppliers to minimize costs, making significant saving for the trust
  • Reception:
  • Provide cover for the clinic Reception and Community Clinics based with on GP surgeries: Greet visitors and log patients on arrival
  • Patient triage, book appointments, signpost to other departments or organisations and give advice on clinic procedures and their next step liaising with clinical team if required
  • Incoming/outgoing post
  • Outreach:
  • Attending outreach events, speaking to people about the services available and encouraging them to test
  • Events include Pride festival, University fresher fayres and college open days
  • Vending Machine Project

08.2022 - 04.2024
  • (additional hours - 4 per week)
  • Assisted the lead consultant with the implementation and running of an innovative STI kit vending machine service, improving accessibility and public health awareness, this project achieved significant success in uptake with people that would not have normally tested.

Assistant Supervisor, Demonstrator

Fizz Experience, WDS
12.2010 - 09.2014
  • This was a varied, multi-purpose and very much administrative role based at Costco Wholesale UK Ltd, with overall responsibility to assist the Manager in the daily operations of the shop floor and with all administration tasks
  • Including deputising which has included providing cover in times of longer absences of up to 3 months
  • Demonstration and promotional work also required within this role
  • Key Responsibilities included:
  • Worked closely with the manager to lead and manage an efficient team of 6 - 20 demonstration staff including coordinating and organising staff Rota's, schedules and contracts and providing invaluable support, training and guidance to maintain a highly focused and proactive team
  • Supervised the daily operations and management of the shop floor in accordance with all company policies
  • Administration management: responsible for the accurate and timely preparation of all relevant paperwork including maintaining personnel files using in-house IT systems
  • Ensured a high standard of customer service was always delivered; maintaining high standards and applying astute commercial awareness ensuring sales targets were not only achieved but exceeded
  • Ensured full compliance in all aspects of Health and Safety, Audit Compliance and Employee Relations including implementing changes and completing risk assessments
  • Recruited, assisting with interviews and with the processing of documents required with HR
  • Ensured high merchandising standards, product range training and advice to team
  • Stock control: maintaining stock levels including ordering of stock and consumables
  • Liaised effectively with both internal and external personnel including store management and staff, vendors, reps and store members
  • As a, from 2007 on weekends and when required in assistant role)
  • Demonstrated and promoted a variety of products to in-store members including food and drink, health and beauty - cosmetics, skincare and fragrances, electrical appliances and cleaning products
  • Generated interest in the product, advising of the benefits of the product, answering any customer questions and advising of any special offers that are on that day

Student Administrator

The University of Syndey, Sydney Dental Hospital
05.2008 - 02.2009
  • Temporary while on a working holiday visa
  • Completed a 9-month assignment which included enrolling students and assisting the Marketing Officer in organising and coordinating the annual Prize Giving and Graduation Ceremonies
  • Student enrolments, helping with orientation week activities and open days, exam invigilation, results recording & reporting, acting in student role play assessments and other administrative tasks as required.

Finance Administrator

HBOS PLC, Halifax Bank of Scotland
11.2001 - 01.2008
  • Undertook a variety of tasks providing a high attention to detail, flexibility and easily adapting to changes
  • General finance duties included data entry/ journal postings to the General Ledger, processing CHAPS and BACS payments and dealing with rejections and queries processing cheque runs
  • Dealing with telephone enquiries and daily contact with internal and external clients including customers and liaising with banks in the UK and abroad
  • Organised meetings, booking rooms and minute taking
  • Responsible for the ordering and replenishment of stationery/stock within the department
  • Created and maintained spreadsheets/ database and conducted monthly reviews for audit
  • Department representative for monthly finance magazine; writing articles/report on events and office news
  • Health and Safety Representative; reporting accidents and following company procedures

Records Liaison Officer

Clerical Medical Investments Group
05.2001 - 11.2001
  • Responsible for the department storage and retention
  • Daily ad-hoc duties including, petty cash, photocopying, filing, spreadsheets, dealing and with post
  • Use of all MS packages, Oracle and many in-house systems

Microfilm Clerk/ Customer Services Support Administrator

05.1999 - 05.2001

Checkout Assistant

J Sainsbury PLC, Supermarket
08.1996 - 05.1999

Education

Level 2 in I.T User Skills - Excel, Word, PowerPoint and IT Productivity

ECDL Extra

Level 2 in Adult Literacy - undefined

City and Guilds

Business Administration - Level 1 and 2

NVQ
01.1997 - 01.1998

Word Processing - Level 1 and 2, Text Processing Level 1 and 2, Audio Transcription Level 1/2, Computer Literacy and Information Technology stage 1, Practical Word Processing Level 3

RSA
01.1997 - 01.1998

GCSEs - 6 (B-C) grades including English

Custom

Available upon request

References

References available upon request.

Timeline

08.2022 - 04.2024

Business Support Officer

Unity Sexual Health/ NHS Central Health Clinic
09.2014 - Current

Assistant Supervisor, Demonstrator

Fizz Experience, WDS
12.2010 - 09.2014

Student Administrator

The University of Syndey, Sydney Dental Hospital
05.2008 - 02.2009

Finance Administrator

HBOS PLC, Halifax Bank of Scotland
11.2001 - 01.2008

Records Liaison Officer

Clerical Medical Investments Group
05.2001 - 11.2001

Microfilm Clerk/ Customer Services Support Administrator

05.1999 - 05.2001

Business Administration - Level 1 and 2

NVQ
01.1997 - 01.1998

Word Processing - Level 1 and 2, Text Processing Level 1 and 2, Audio Transcription Level 1/2, Computer Literacy and Information Technology stage 1, Practical Word Processing Level 3

RSA
01.1997 - 01.1998

Checkout Assistant

J Sainsbury PLC, Supermarket
08.1996 - 05.1999

Level 2 in Adult Literacy - undefined

City and Guilds

GCSEs - 6 (B-C) grades including English

Level 2 in I.T User Skills - Excel, Word, PowerPoint and IT Productivity

ECDL Extra

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Leanne Perryman