Leanne Hill
Leek
Summary
Skilled professional specializing in attention to detail, order processing, and document formatting. Proven organizational abilities and strong communication skills enhance customer service and quality assurance efforts. Expertise in process improvement and proficiency in Microsoft Office contribute to timely task completion and compliance with training requirements. Committed to excellence and continuous professional development.
Overview
21
21
years of professional experience
2005
2005
years of post-secondary education
Work history
Administrator
The Co-Operative Bank
Leek
11.2007 - Current
- Streamlined daily administrative tasks to ensure operational efficiency.
- Organised schedules and coordinated meetings to support team members effectively.
- Maintained accurate records and files using diverse office management systems.
- Facilitated efficient service delivery through communication with clients and suppliers.
- Participated in training sessions to enhance skills and knowledge in administrative practices.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Led and managed administrative staff to maintain smooth daily operations.
Bartender
The Cock Inn
Leek
04.2023 - 08.2025
- Delivered exceptional customer service by engaging patrons and creating a welcoming atmosphere.
- Mixed and served a variety of beverages whilst adhering to health and safety regulations.
- Maintained cleanliness and organisation of bar area to enhance operational efficiency.
- Trained and mentored junior bartenders to improve skills and customer interaction techniques.
- Resolved customer complaints effectively to maintain satisfaction and promote repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
- Handled cash transactions securely minimising risk of theft or fraud.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Checked identification of customers to ensure legal drinking age compliance.
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Shop assistant
Savers
Leek, Staffordshire
09.2004 - 11.2007
- Assisted customers with product selection and provided exceptional service throughout shopping experience.
- Maintained cleanliness and organisation of display areas to enhance product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems while ensuring customer satisfaction.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Updated window displays regularly for fresh store appeal.
- Handled cash register efficiently, ensuring accurate transactions.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Collaborated effectively with team members during busy periods.
Education
GCSEs -
Westwood High School
LeekSkills
- Attention to detail
- Order processing and document formatting
- Organizational skills
- Telephone etiquette
- Verbal and written communication
- Customer service and quality assurance
- Process improvement strategies
- Microsoft Office proficiency
- Relationship management
- Timely completion of mandatory training
- Punctuality
Affiliations
- Socializing with friends, spending time with my family (especially my niece),
- Pilates
Timeline
Bartender
The Cock Inn
04.2023 - 08.2025
Administrator
The Co-Operative Bank
11.2007 - Current
Shop assistant
Savers
09.2004 - 11.2007
GCSEs -
Westwood High School
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