Leanne Hall

• Assisted managers in compiling and organising materials for meetings.
• Received, sorted and distributed incoming mail.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Kept and maintained accurate filing system for preservation of office information.

• Negotiated parts and labour rates with repair agents.
• Prepared and carried out periodic reviews of both internal and external suppliers.
• Arranged sale of used vehicles and negotiated highest possible price to recoup company costs.
• Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
• Booked in and maintained Safety Inspections or over 200 fleet vehicles.
• Breakdown / Damage recharges for internal departments and external clients.

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• Assisted managers in compiling and organising reports / evidence for court
• Typing fixed penalty letters, legal requirements, Audio Transcription of interviews with offenders, pending possible prosecution at court.
• Use Microsoft Access / Excel to provide reports and general Administration and P.A

• worked closely with contractors, councillors, development officers, tenants, attending meetings.
• visited properties, compiling schedules of works for replacement kitchens and bathrooms
• Dealing with tenant complaints
• following procedure to deal with problem tenants.
• completion of forms / assisting with completion of forms.
• Assisted on-site evaluations, internal audits and customer surveys.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered tailored assistance to customers with disabilities.

• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Received, sorted and distributed incoming mail.
• Kept and maintained accurate filing system
• Provided printing, photocopying scanning support to colleagues.
• Created and maintained logical and orderly digital filing system for impeccable record keeping.
• Typed and proofread documents with zero errors.
• Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
• Prepared and distributed meticulous notes and high-quality reports (psychiatric reports) within deadlines. Provide follow up appointments

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• collated quotes for customers.
• telephone queries
• Maintained knowledge of products and features to provide recommendations to customers.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Enforced company policies and guidelines for all employees.
• Built customer relationships with consultative sales approach.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Designed work schedules to provide optimal and balanced cover of store needs.
• Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
• Acted as point of contact and escalation for complex customer queries.
• Maintained Sickness / Holiday records.
• Performance and Development meetings.