Leanne Gillespie
Sedgefield,Cleveland
Summary
Dynamic and results-driven Product Manager with extensive experience in workwear and safety solutions. Skilled in business development, supplier negotiation, and strategic planning, with a strong focus on enhancing operational efficiency, increasing brand visibility, and driving sales performance . Skilled in building and maintaining strong client relationships, ensuring their needs are met with tailored, compliant solutions. Enthusiastic about safety and compliance, with a keen ability to analyse market trends, identify opportunities, and support business growth through strategic development.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Product Manager
Lyreco
Telford
12.2022 - Current
- Supplier Negotiations & Cost Optimisation
- Streamlined production workflows by identifying inefficiencies
- Delivered training sessions to sales teams, increased understanding of product features and benefits.
- Increased brand visibility with implementation of innovative marketing campaigns.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Developed marketing plans to support department strategies.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Customised promotional strategies to meet needs of different clients, products and services.
- Catalogue Management & Product Pagination
- Annual Strategic Planning
Strategic Account Manager
Workwear Express
County Durham, North East
11.2021 - 11.2022
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Expanded customer base by identifying needs, developing solutions and delivering client-centred products.
- Serviced accounts on regular basis to propose new products or services and maximise revenue.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Reviewed client feedback to enhance service delivery and maintain customer base.
- Produced management team reports on account health and target delivery.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Increased sales by 30% by adapting packages and analysing client data.
- Prepared accurate sales forecasts to effectively chart revenue and support data-driven decision making.
- Showcased products with polished presentations and demonstrations.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Identified and developed new business opportunities, expanding existing client bases by 35%.
- Visited customer locations to determine needs, and to provide fit for purpose items.
Patient Liaison Officer
BMI Woodlands Hospital
Darlington, Durham
11.2019 - 11.2021
- Maintained effective relationships with consultants as well as medical secretaries, to continually grow hospital contacts whilst increasing brand awareness and reputation
- Liaised between departments to ensure a comfortable patient pathway from first referral, to point of surgery and aftercare
- Confident utilising Customer Relationship Management (CRM) systems
- Thrives working toward the goals of the company, always keeping in mind the Key Perfomance Indicators (KPI) highlighted by the hospital
- Flourished a good understanding of Clinical Coding & Schedule Developing (CCSD)
- Established strong working relationships with theatre staff, third party representives and consultants to collaborate on pricing surgery effectively; benefitting both the patient and the company respectively
- Helped implemented the use of an app within the hospital in order to allow consultants to work remotely, benefiting the needs of the company during COVID-19
- Involved in events to generate publicity for Mako Robotic-Arm Assisted Surgery, thereby creating new revenue for the hospital itself
- Gained a Microsoft Teams certificate, allowing the system to be utilised to its full potential within the hospital; assisting in creating rotas, scheduling team meetings and creating a platform for virtual team training
Patient Administrator
BMI Woodlands Hospital
Darlington, Durham
08.2019 - 11.2019
- Maintained patient trust by constantly verifying confidentiality of medical records according to company policies.
- Carefully managed large volumes of case notes, updating computerised tracking and manually filing in multiple locations.
- Maintained accuracy of patient records information, liaising with patient-care team to collect information on medical history, test results, treatment details.
- Ensured medical records information was readily available through close collaboration with relevant departments.
- Updated patient healthcare records, scanning and attaching documents as required.
- Processed, filed and stored medical records in line with company policy.
- Used on-site and off-site storage to manage health records, ensuring consistent compliance with regulatory guidelines relating to creation, delivery, storage and destruction.
Salon Director/Owner
Reef Salons
County Durham, County Durham
06.2002 - 01.2019
- Increased annual revenue for consecutive years
- Processed accounts receivable and accounts payable
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Prepared and distributed payroll
- Managed calendar and coordinated monthly project team meetings
- Trained salon staff in traditional and innovative haircutting techniques and salon management
- Established a strong relationship with client base to generate long term business
- Negotiated pricing with vendors for wholesale billing and marketing procedures
- Proofread and approved production and printing drafts of promotional materials
- Developed partnerships with local businesses to secure third party promotions
- Collaborated with designers on marketing materials
- Drafted timetables and work programmes
- Negotiated lease contracts
- Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment
- Reduced staff turnover by building positive company culture.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed business plans to deliver sustained growth.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Hair stylist
Rayner Hair and Beauty
Durham, County Durham
06.2001 - 05.2002
- Assessed customer needs and gave advice about hair style and colour options
- Serviced high-profile clients with intricate colouring and highlighting techniques
- Cut, coloured and styled client's hair with precision and expertise
- Educated customers on product uses and benefits
- Guided clients through their understanding of products and self-maintenance for healthy hair
- Counted and documented opening and closing cash amounts daily
- Sold and promoted hair care products and cosmetics
Hair apprentice
Cutz Hair Group
Hebburn, Hebburn
10.1996 - 05.2001
- Cleaned and maintained the entire salon
- Completed safety training and certifications
- Updated customer information records to track services provided
- Cleaned, maintained and sterilised tools
- Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products
- Escorted guests to and from treatment rooms
- Consistently received positive performance reviews from guests
- Educated customers on product uses and benefits
- Offered colour swatches to help clients choose desired hair colour
- Distributed business cards outside of the salon to generate new business
- Counted and documented opening and closing cash amounts daily
- Sold and promoted hair care products and cosmetics
Education
GCSE -
Monkwearmouth Secondary School
Sunderland1996
Skills
- Excellent time management skills
- Customer focused
- Exceptional communication skills
- Self-motivated professional
- Ability to present the company
- Product knowledge
- Delegation & Team Leadership
- Strategic thinking
Certification
- Safe Supply Course and
Qualification (Nebosh endorsed) - Managing Safely (IOSH)
- Level 3 NVQ Management
- Advanced apprenticeship in management
- Basic Accounting (CPD Certified)
- Tax Accounting (CPD Certified)
- Using Xero Software (CPD Certified)
- Microsoft Teams (CPD Certified)
- Level 3 Management Principles
- Level 2 skills in Application of Number
- Level 2 skills in Information and Communication Technology
- Level 2 Key Skills in Communication
Timeline
Product Manager
Lyreco
12.2022 - Current
Strategic Account Manager
Workwear Express
11.2021 - 11.2022
Patient Liaison Officer
BMI Woodlands Hospital
11.2019 - 11.2021
Patient Administrator
BMI Woodlands Hospital
08.2019 - 11.2019
Salon Director/Owner
Reef Salons
06.2002 - 01.2019
Hair stylist
Rayner Hair and Beauty
06.2001 - 05.2002
Hair apprentice
Cutz Hair Group
10.1996 - 05.2001
GCSE -
Monkwearmouth Secondary School
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