Summary
Overview
Work history
Skills
Timeline
Generic

Leanne Foster

Borehamwood,Herts

Summary

A personable, authentic, and driven professional with a diverse background spanning both the fashion and hospitality industries. Skilled in business development, creative direction, and building lasting relationships. I have experience curating unique collections, sourcing vintage pieces, and shaping brand identity, alongside delivering exceptional service and personalized experiences to high-profile members. Adept at multitasking, I excel in dynamic environments, balancing creative and operational responsibilities while ensuring guest satisfaction and brand growth. Passionate about cultivating meaningful connections and creating memorable experiences.

Overview

11
11
years of professional experience

Work history

Patron Experience & Member Relations Manager

The House of Koko
London
11.2024 - Current


  • Headed the patron programme, delivering a more refined, authentic service and driving higher engagement from our highest tier of members.
  • Built genuine relationships over time to ensure member loyalty, engagement, and trust, contributing to long-term satisfaction and retention.
  • Delivered tailored experiences for our UHNW members, anticipating their needs and providing exceptional, personalized service to enhance satisfaction and loyalty.
  • Successfully sold premium packages to members, driving revenue growth and increasing engagement with our highest tier of members.
  • Collaborated across departments to drive business development, contributing both creatively and operationally to enhance overall performance and innovation.



Member Relations Manager

The House of Koko
London, London
11.2022 - 12.2024
  • Enhanced customer loyalty by implementing unique, personalised experiences.
  • Acted as a liaison between members and the organization, advocating for member needs and delivering timely resolutions to issues
  • Organized and facilitated revenue generating events and initiatives to foster a sense of community and belonging among members, improving engagement and interaction within the membership base.
  • Worked closely with marketing, membership, and ops teams to ensure member concerns and requests were addressed promptly.
  • Regularly collected member feedback through direct communication, leveraging insights to improve services
  • Managed the overall tone and feel of the venue by carefully curating spaces, optimizing table allocations, and ensuring the atmosphere (lighting, music, décor) consistently reflected the desired mood

Head Host

The House of Koko
London
04.2022 - 11.2022
  • Played a key role in the start up phase by implementing processes and procedures for guest entry and club operations, contributing to the foundation of efficient service and high guest satisfaction.
  • Delivered exceptional customer service by greeting members and guests with warmth and professionalism, making them feel valued and welcome.
  • Coordinated the guest list and ran the door for high-volume events, maintaining exclusivity while ensuring smooth entry, crowd safety, and a fun, vibrant atmosphere that enhanced the overall guest/member experience.

Owner & Curator

The Club London
London
03.2014 - Current
  • Curated and sourced unique vintage pieces, ensuring high-quality finds aligned with brand vision and trends.
  • Built and maintained the brand’s online presence through e-commerce platforms, including creating product listings, photography, and descriptions.
  • Fostered relationships with loyal customers, offering personalized styling advice, Private shopping and exclusive deals to enhance customer retention.
  • Led branding and creative direction for the brand, defining its aesthetic, visual identity, and overall messaging to resonate with target audiences.

Skills

  • CRM management
  • Sevenrooms, Peoplevine, Microsoft Office
  • Member retention & engagement strategies
  • Compassionate Customer Service
  • Creative Direction
  • Attention to detail
  • Building authentic relationships
  • Troubleshooting

Timeline

Patron Experience & Member Relations Manager

The House of Koko
11.2024 - Current

Member Relations Manager

The House of Koko
11.2022 - 12.2024

Head Host

The House of Koko
04.2022 - 11.2022

Owner & Curator

The Club London
03.2014 - Current

Similar Profiles

Create profile
Leanne Foster