Leanne Conner
Norwich,Norfolk
Summary
A personable, reliable and self-motivated professional with excellent communication and people skills. Passionate about person-centred work, wellbeing in the workplace, learning and development.
Open-minded and adaptable to change, able to use own initiative and methodical approach to ensure tasks are completed whilst continuing to be a caring, open, friendly and approachable member of the work force.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Reservations/Customer Service Advisor
Inchcape/Group 1 BMW and MINI
Norwich, Norfolk
2010.10 - Current
- Speaking to existing and new customers, booking appointments for work to be carried out on their vehicles.
- Using various internal systems and internet sites to obtain information on tyres and pricing etc, data cleansing, responding to internal email requests and administration duties
- Liaising with Service advisors in other centres
- Supporting, training and mentoring new and present staff on a variety of systems
- Upselling services increasing revenue
EVOLVE Assessment Support Officer
NORFOLK INDUSTRIES/INDEPENDENCE MATTERS
Norwich, Norfolk
2022.02 - 2024.07
- Working with people with physical disabilities, learning difficulties and learning disabilities, supporting them with work placement programmes to build their confidence, soft skills and work experience enabling them to move closer to paid employment or work opportunities
- Providing coaching and support in areas such as CV building, interview techniques, confidence building, self-esteem, ICT support, life skills, employability skills, social skills, communication skills and teamwork
- Carrying out observations and assessments of EVOLVE candidates' work in a factory setting to evidence work for Gateway Assured Programmes
- Assisting in promoting of our EVOLVE Programme to appropriate organisations and arrange and attend meetings, events and visits as required
- Promoting products and services via social media, producing content to create engagement and awareness
Trainee Counsellor/Counsellor
MIND LOW-COST COUNSELLING
2016.11 - 2018.07
- Counselling clients using person-centred listening skills, empathic and understanding, non-judgemental approach
- Keeping sessions to a strict time boundary
- Providing a safe place for clients to be able to share
- Administration Duties
- Taking part and engaging in training and support
Trainee Counsellor/Counsellor
SUE LAMBERT TRUST
2016.06 - 2018.04
- Supporting clients with specific focus on areas such as Sexual Abuse, Domestic Violence, Childhood abuse, Dissociative Disorder, Trauma, Triggers and flashbacks, Self-harm, Anxiety, Panic attacks, Self-care, Grounding techniques including a 4 week training course before supporting clients
Travel Consultant
FIRST CHOICE
2009.04 - 2010.10
Travel Consultant
GALAXY TRAVEL/HARVEY WORLD TRAVEL
2005.03 - 2008.12
Receptionist
RIVERSIDE SWIMMING CENTRE
2002.07 - 2005.03
Education
Post Graduate Diploma - Person-Centred Counselling
The Norwich Centre
Norwich, Norfolk 2015.09 - 2017.07
Certificate in Counselling Skills -
The Norwich Centre
Norwich, Norfolk 2014.09 - 2015.07
Introduction to Counselling Skills -
The Norwich Centre
Norwich, Norfolk 2014.01 - 2014.03
Certificate in Equality and Diversity -
NCFE
2013.08 - 2013.08
NVQ 2 and NVQ 3 - Travel and Tourism Services, Business Services and Customer Care, Application of number and communication
TTC Training
Norwich, Norfolk 2005.03 - 2007.05
Skills
- Proficient with computers and software
- Listening
- Guidance
- Mentoring
- Training
- Support
- Creative promotional experience using social media and other platforms
- Internet and internal system use
- Written and Oral Communications
- Organisation/Diary Management
- Calmness under pressure
References
References available upon request.
Timeline
EVOLVE Assessment Support Officer
NORFOLK INDUSTRIES/INDEPENDENCE MATTERS
2022.02 - 2024.07
Trainee Counsellor/Counsellor
MIND LOW-COST COUNSELLING
2016.11 - 2018.07
Trainee Counsellor/Counsellor
SUE LAMBERT TRUST
2016.06 - 2018.04
Post Graduate Diploma - Person-Centred Counselling
The Norwich Centre
2015.09 - 2017.07
Certificate in Counselling Skills -
The Norwich Centre
2014.09 - 2015.07
Introduction to Counselling Skills -
The Norwich Centre
2014.01 - 2014.03
Certificate in Equality and Diversity -
NCFE
2013.08 - 2013.08
Reservations/Customer Service Advisor
Inchcape/Group 1 BMW and MINI
2010.10 - Current
Travel Consultant
FIRST CHOICE
2009.04 - 2010.10
Travel Consultant
GALAXY TRAVEL/HARVEY WORLD TRAVEL
2005.03 - 2008.12
NVQ 2 and NVQ 3 - Travel and Tourism Services, Business Services and Customer Care, Application of number and communication
TTC Training
2005.03 - 2007.05
Receptionist
RIVERSIDE SWIMMING CENTRE
2002.07 - 2005.03