Leanna Mae Flores
Hertford
Summary
A postgraduate student, equipped with 3 years of educational experience in Psychology and criminology. Friendly and outgoing individual with excellent interpersonal communication strengths. Determined to learn and pursue experience to apply skills learned through educational knowledge and convert these abilities into destined goals. Whilst building academic background, took part in volunteering with children aged 11 - 15 years old, who possessed learning and speech difficulties, motivated to learning in those who may struggle. Furthermore, have gained extensive hospitality experience, developed customer service and team working skills greatly. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Cinnabar
Hertford, ENG
04.2021 - Current
- Bartending in high-volume restaurant, nightclub, and company
- Certified bartender by achieving weekly targets
- Skillfully serve beer, wine sprits, non-alcoholic drinks to 400+ guests per night and supply extensive knowledge of wines, cocktails recipes, craft beers and promotions to provide quality recommendations to guests
- Maintained spotlessly clean and organised bar area in line with health and hygiene regulations and strictly adhering to all COVID-19 health and safety protocols
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Working at Cinnabar, I was introduced to many different individuals, sober or intoxicated, therefore have been exposed to many different behaviour. This gave me opportunity to understand the best way to deal with difficult customers in professional manner and provide safe environment by assessing intoxicated behaviour and coordinating with staff to defuse conflict.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Barista
Costa Coffee
Hertford, ENG
11.2018 - 09.2019
- Consistently working under peer pressure due to busy environment
- Memorized over 50 menu items and created custom drinks for 70 to 200 customers per shift
- Fulfill customers orders including hot and cold drinks, seasonal offerings and over 30 food items
- Provided friendly customer service all while remaining calm during periods of high volume and managed cashflow operations with large amount per shift
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Volunteer Helper
Highlands School
Enfield, LND
01.2018 - 01.2018
- Supported staff members in sessions aimed at guiding those who possess learning and speech difficulties. This was achieved through assisting in group reading sessions, interactive gaming to boost confidence and positive reinforcement to highlight their achievements
- Voluntary experience aiding children aged 11 - 15 with learning difficulties
- Achieved 100% compliance with safeguarding reporting requirements for vulnerable children
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- Showed sensitivity, confidentiality and respect towards individuals' needs
- Experience had allowed me to explore what can stimulate confidence and motivate learning in those who may struggle. Ultimately, this experience enhanced my knowledge while develop my social and communication skills
Social Media Assistant
Royal Mail
London, LND
06.2017 - 06.2017
- Learned how to Identify and exploited gap in market, creatively planning and delivering engaging content for customers as well as compose document on historical aspects of Royal Mail
- Collaborated with team to implement marketing campaigns on social media platforms
- Brainstormed with team to develop content plans to achieve goals
- Kept up-to-date knowledge of new and emerging technologies and approaches to social media.
- Built solid working relationships with internal teams.
Education
Bachelor's Degree -
Nottingham Trent University
England 09.2019 - 07.2022
A-Levels -
Highlands Sixth Form
Enfield, London 06.2019 - 06.2019
Secondary -
Highlands Secondary School
Enfield, London 09.2016 - 07.2017
Skills
Verbal communication
undefinedTimeline
Bartender
Cinnabar
04.2021 - Current
Bachelor's Degree -
Nottingham Trent University
09.2019 - 07.2022
A-Levels -
Highlands Sixth Form
06.2019 - 06.2019
Barista
Costa Coffee
11.2018 - 09.2019
Volunteer Helper
Highlands School
01.2018 - 01.2018
Social Media Assistant
Royal Mail
06.2017 - 06.2017
Secondary -
Highlands Secondary School
09.2016 - 07.2017
Similar Profiles
Sabrina GuthrieSabrina Guthrie
Development Consultant at Cinnabar TheaterDevelopment Consultant at Cinnabar Theater
Joshua DunganJoshua Dungan
Excavator Operator at Cinnabar Custom HomesExcavator Operator at Cinnabar Custom Homes
Molly Belle HartMolly Belle Hart
Concessions Associate at Cinnabar TheaterConcessions Associate at Cinnabar Theater