Summary
Work history
Education
Skills
Reference
Timeline
pwb

Leanna Tai

Waterford,Co. Waterford

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities.

Work history

Retail Assistant

Irish cancer society
Waterford
07 2024 - 10 2024
  • Assisted in visual merchandising, improving shop floor appeal.
  • Improved store appearance with regular cleaning tasks.
  • Processed cash transactions, ensuring accurate handling of payment.
  • Coordinated with team members, promoting a cohesive work environment.
  • Complied with company policies at all times to maintain professional standards.
  • Upheld high standards of cleanliness throughout the store area for improved customer experience.
  • Delivered exceptional customer service by understanding needs and preferences.

Betting Assistant

Boyle sports
Waterford
02 2024 - 05 2024
  • Handled cash, resulting in accurate account management.
  • Communicated updates to team members for streamlined processes.
  • Resolved disputes professionally, maintaining harmonious relationships with customers.
  • Verified client identification, ensuring regulatory compliance.
  • Maintained clean and organised work area for optimal productivity.
  • Followed company policies to maintain a high standard of service.
  • Tracked bets using specialised software, improving accuracy.
  • Monitored betting trends for improved market understanding.

Customer Service Representative

Infosys BPM
Waterford
08 2023 - 01 2024
  • Used multi-line telephone system expertly, resulting in swift call management.
  • Prioritised tasks effectively, managing time efficiently during busy periods.
  • Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes.
  • Provided detailed product information to assist customers in purchasing decisions.
  • Provided constructive feedback during team meetings, contributing towards process improvements.
  • Demonstrated empathy and active listening to understand customer needs accurately.
  • Assisted colleagues in handling difficult inquiries for better teamwork.

Betting Assistant

Paddy power
Waterford
02 2023 - 08 2023
  • Adhered to ethical code of conduct for gambling.
  • Complied with regulatory standards and requirements.
  • Organised cash flow and recorded transactions for accurate recordkeeping.
  • Handled complaints and reported incidents to management.
  • Followed company policies to maintain a high standard of service.
  • Managed transactions for smooth financial operations.
  • Tracked bets using specialised software, improving accuracy.

Customer Service Representative

Relatecare
Waterford
07 2022 - 11 2022
  • Built long-term client relationships through exceptional customer service skills.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Acted as first point of contact for customer issues and queries.
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Utilised multi-line telephone systems for efficient call handling.
  • Facilitated positive customer experiences with attentive service.

Education

Junior Certificate -

St Paul’s community college

Skills

  • Time management
  • Customer-focused
  • Communication skills
  • Problem-solving
  • Visual merchandising
  • Cash handling
  • Cash and card processing
  • Creative problem solving
  • Basic computer knowledge
  • Results oriented
  • Administrative support

Reference

Paddy power manager: David Boyle- 0860797447

Timeline

Retail Assistant

Irish cancer society
07 2024 - 10 2024

Betting Assistant

Boyle sports
02 2024 - 05 2024

Customer Service Representative

Infosys BPM
08 2023 - 01 2024

Betting Assistant

Paddy power
02 2023 - 08 2023

Customer Service Representative

Relatecare
07 2022 - 11 2022

Junior Certificate -

St Paul’s community college

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Leanna Tai