Leandra Heredia
London
Summary
Customer service professional with extensive call center experience, specializing in problem resolution and quality assurance. Demonstrates strong active listening, team collaboration, and time management skills to enhance customer interactions. Proficient in multi-tasking and basic computer applications, ensuring efficient service delivery. Committed to exceptional support and continuous improvement in customer relations expertise.
Overview
2
2
years of professional experience
Work history
Customer Service Representative
La parada Dominican food
London
09.2023 - 02.2026
- Resolved customer service inquiries swiftly and accurately, enhancing satisfaction levels.
- Managed inbound calls, efficiently addressing queries and complaints to maintain high service standards.
- Provided accurate information on customer account inquiries to resolve service issues promptly.
- Assisted customers with product-related questions, feedback, and complaints to ensure effective communication.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Front of House Team Member
Kaspas
London
11.2024 - 05.2025
- Delivered fast, friendly service during peak hours for high-volume food and drink orders.
- Processed payments accurately, managing cash and card transactions for customer requests.
- Maintained cleanliness and organization in dining areas, adhering to health and safety standards.
- Greeted guests upon arrival, creating a welcoming atmosphere through immediate assistance.
- Supported team members during busy periods, demonstrating flexibility and teamwork.
- Ensured consistent quality of service by collaborating effectively with team members.
- Kept tables clean by promptly clearing glassware and cutlery after use.
- Maintained extensive knowledge of food, drinks, and menus to address customer queries.
Education
A-Levels -
Saint Francis savier
London 09.2022 - 9 2024
GCSEs -
Trinity Academy
London 09.2018 - 9 2022
Skills
- Customer service and support
- Problem solving and resolution
- Active listening
- Team collaboration
- Time management
- Quality assurance
- Feedback management
- Multi-tasking
- Basic computer skills
- Call center experience
- Written and verbal communication
- Customer service orientation
Languages
Spanish
Timeline
Front of House Team Member
Kaspas
11.2024 - 05.2025
Customer Service Representative
La parada Dominican food
09.2023 - 02.2026
A-Levels -
Saint Francis savier
09.2022 - 9 2024
GCSEs -
Trinity Academy
09.2018 - 9 2022