Leah Helene Elizabeth Camacho

· Responsible for being the point of contact for 54 international and local banks in the Philippines.

· Captured and recorded key information when conducting issue investigations.

· Prioritised and promptly responded to vast number of reported incidents and logs.

· Kept accurate log entries of funding requests before sending to processing team.

· Knowledge to swift.

• Ensure all email escalations are closed out.

• I supervised 2 staff members, managing to help and teach all learning for process.

• Investigate transactions to see if they are subject to international sanctions.

Managing corporate client accounts and financial institution accounts while ensuring quality service.

• Prioritised and promptly responded to vast number of reported incidents and logs.
• Carried out routine collection of information, reporting and escalating unforeseen and exceptional events.
• Delivered bespoke service across multiple customer touchpoints to maintain customer satisfaction.
• Identified fault trends and proactively sought ways to prevent future problems.
• Explained technical information to non-technical users with clear, verbal and written communication.
• Managed customer support cases from initial report through to resolution.
• Handled confrontational customers and applied appropriate de-escalation strategies.
• Received commendation from platinum clients, by providing them with exemplary service.

• Kept accurate and updated filing systems with financial data, statements and associated records.
• Read and correctly interpreted documentation to understand key details and make accurate judgments about data.
• Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
• Identified and help correct errors in financial data or accounting practices.
• Completed accurate transactions following internal standards, industry best practices, and applicable regulations.
• Stamped completed paperwork with duties payable information.
• Organised financial documentation and statements with detailed and accurate information about transactions.
• Upheld strict confidentiality and information protection standards for data.
• Used spreadsheet software to compile and analyse financial data.
• Was given commendation for cleaning up reconciliation.
• Data entry of transactions for disbursement.

• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Escalated complex complaints to managers for assistance.
• Explained product benefits maximising customer engagement while driving sales.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Fielded customer queries and demonstrated product use to interested clients.