Leah Yates
Epsom,Surrey
Summary
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging individual able to handle challenging requests with friendly and knowledgeable support. Skilled in time management and staff training, with a focus on enhancing team performance and operational efficiency. Committed to leveraging these competencies to drive organisational success.
Overview
5
5
years of professional experience
Work history
Duty Manager
Hobbledown Adventure Park
Epsom
2024.01 - 2026.04
- Responsible for smooth operation of site, leading daily operations, coordinating team across multiple departments, respond to any issues that arise. Aided in meeting performance targets and increasing site KPIs.
- Hire and onboard new team members, conduct training and complete audits to ensure safety. Directed team meetings to communicate expectations, performance targets and maintain high operational standards.
- As a party manager I manage schedules and rotas, hosting responsibilities and ensure events run smoothly whilst maximising team productivity.
- Designed and introduced new party packages to enhance guest experience and increase revenue.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Managed front-of-house operations and handling complaints professionally to maintain a high level of service and customer retention rates.
Team leader - Parties
Hobbledown Adventure Park
Epsom
2022.12 - 2024.01
- Led a team of 10 to achieve KPI targets and successfully run events by coordinating daily tasks, ensuring smooth workflow within the team.
- Handled first aid incidents, responding quickly, following procedures, and supporting both guests and team members effectively.
- Improved customer satisfaction through close collaboration with the team.
- Provided leadership and direction for employees to drive productivity and efficiency.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Upskilled team members by planning and delivering training sessions.
Team member
Hobbledown Adventure Park
Epsom
2021.04 - 2022.12
- Working across multiple departments within the business including food and beverage, retail, parties and activity team, working collaboratively with team members to manage busy periods
- Delivered engaging, hands-on activities for children, including archery, high ropes, and zorbing, adapting communication styles to suit different ages and confidence levels, ensuring safety and clear instruction at all times
- Provided friendly, proactive customer service to families, creating a positive and memorable visitor experience
- Assisted with daily setup, equipment checks, and general upkeep to ensure activities ran smoothly and safely whilst maintaining workplace cleanliness.
Seasonal Events Team Member
Chessington Garden Centre
Chessington, Surrey
2020.11 - 2020.12
- Delivered an immersive festive experience as a Christmas events team member, performing in character to engage and entertain children and families During Covid-19, following health and safety guidelines.
- Welcomed and assisted guests, providing friendly, professional customer service in a high-traffic seasonal environment.
- Worked collaboratively with the team to create a magical, memorable atmosphere during peak holiday periods.
Education
A-Levels -
Blenheim high school
/2020 - /2022
GCSEs -
Blenheim High School
/2015 - /2020
Skills
- Microsoft – proficient in Excel, PowerPoint and outlook Skilled creating spreadsheets and orchestrating internal communications
- Decision-Making prowess
- Recruitment and hiring aptitude
- Retail operations understanding
- Time management
- Staff training
References
References available upon request.
Timeline
Duty Manager
Hobbledown Adventure Park
2024.01 - 2026.04
Team leader - Parties
Hobbledown Adventure Park
2022.12 - 2024.01
Team member
Hobbledown Adventure Park
2021.04 - 2022.12
Seasonal Events Team Member
Chessington Garden Centre
2020.11 - 2020.12
A-Levels -
Blenheim high school
/2020 - /2022
GCSEs -
Blenheim High School
/2015 - /2020