Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Whitehouse

Nottinghamshire,Radcliffe On Trent

Summary

Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Medstrom
Nottingham
11.2023 - Current
  • Addressed customer service enquires quickly and accurately.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Collaborated with team members to achieve target results.
  • Identified issues, analysed information and provided solutions to problems.
  • Trained and mentored employees to maximise team performance.

Crew Trainer

McDonald's
Nottingham
04.2021 - 11.2023
  • Instructed new team members on correct procedures for all areas of operations.
  • Greeted incoming customers with positive attitude and friendly service.
  • Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
  • Supported the onboarding process for new hires, making certain they felt welcomed and well-informed about their responsibilities.
  • Accepted and processed payments via credit card and cash methods.
  • Maintained accurate records of training attendance, progress reports, and evaluation results.

Volunteer

Hemlock stone School
Nottingham, Stapleford
09.2021 - 07.2023
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
  • Maintained trusting student relationships by providing both educational and emotional support to students.

Education

Certificate of Higher Education - Health and Social care

Nottingham College
Nottingham
01-2025

GCSEs - Gcse

Trinity school
Nottingham
01-2021

Skills

  • Customer service
  • Problem solving
  • Team building
  • Employee training
  • Conflict resolution
  • Data entry
  • Call management
  • Payment processing
  • Collaborative learning
  • Multi-tasking
  • Call centre experience
  • Customer service expert
  • Patient attitude
  • Pressure handling
  • Microsoft Office
  • Good telephone manner
  • Team Leadership
  • Email administration

Timeline

Customer Service Representative

Medstrom
11.2023 - Current

Volunteer

Hemlock stone School
09.2021 - 07.2023

Crew Trainer

McDonald's
04.2021 - 11.2023

Certificate of Higher Education - Health and Social care

Nottingham College

GCSEs - Gcse

Trinity school
Leah Whitehouse