Leah Whitcombe
Birmingham
Summary
I am an ambitious character who is flexible and experienced in many work sectors. I consider myself to be an exceptionally good communicator both verbal and written. I am used to working in a team whilst also being capable of using my own initiative. I am resourceful being well versed in problem solving and negotiating to achieve mutually beneficial agreement. I am always enthusiastic to learn and develop my skills further. Furthermore, I have remarkably high attendance in whatever I do, and I am also very punctual due to being organised with time management. I am also a compassionate, creative and effective Associate Teacher with experience in classroom administration, professional development and lesson planning. I have a passion for improving student performance and focus on working with students, parents, colleagues and administrators alike to teach and motivate students.
Overview
8
8
years of professional experience
Work history
Student Teaching Assistant
Glenmead Primary School
07.2019
- For the duration that I was at this school I did multiple tasks such as administration work and working with the teachers and students
- I helped students that were struggling with their work and helped carry out tasks for the teachers, so they got through lessons quicker and with less difficulties.
Bar Waitress
The Church Tavern
07.2023 - 09.2024
- I consulted with customers about children's parties and needs as this pub as also a Fuzzy Eds
- Enhanced customer satisfaction by promptly serving drinks and meals.
- I maintained clean and organised bar area for smooth operations.
- Delivered friendly and efficient service to ensure repeat patronage.
- Resolved customer complaints amicably with tactful communication.
Bar Waitress
The Red Lion
12.2021 - 01.2023
- I delivered friendly and efficient service to ensure a comfortable and respectable environment
- I assisted in event organisation at the bar, leading to successful evenings.
- Worked effectively as part of a team for efficient service delivery.
- Balanced handling multiple orders simultaneously, minimising wait times for guests.
Bar Waitress
The Clifden
06.2021 - 08.2021
- Originally when starting this job, it was during the final stages of the Covid lockdown where customers were not allowed to get up to order drinks or food from the bar, meaning that my job required me to start with table service
- This entailed taking drinks and food to customer’s tables and clearing and cleaning the tables when customers had finished
- The Clifden, however, was a very popular pub during this time and was extremely high pressure with the timings of service meaning that I was consistently serving customers and satisfying their needs
- Once the lockdown eased I was then bar trained which entailed making drinks for customers, taking food orders, money organisation and opening and closing the bar as well as the rest of the pub
- As a pub worker there is a lot of responsibility to provide excellent service but to also keep the work place clean and safe however, I learnt how to do this to exceptional standards very quickly thus meaning the managers trusted me with doing things such as opening and closing the bar
- It was an extremely enjoyable job which allowed me to work on my customer service skills as well as allowing me to develop my understanding of how a popular chain of service works and extending my knowledge on how sales work in this industry.
Personal Assistant
iPRO Sports
06.2019 - 10.2019
- Working as a Personal Assistant at a clothing company allowed me to being highly skilled in administration work by using different softwares
- I was also able to comply to fast-paced manufacturing as clothing orders had short deadlines and had to be ordered in, printed on, packed and posted a couple days before the clothing was due.
Counter Assistant
Chris’ Fish Bar
02.2019 - 05.2019
- While working as a Counter Assistant I was able to gather my first experiences with food handling in a work place which meant organisation, hygiene and timing had to perfect
- This fish bar was extremely busy on weekends which meant I was working in a high pressure environment while interacting kindly to customers and also dealing with money and mathematics, thus showing my skills of providing good service in a workplace.
Sales Assistant
Topshop
11.2018 - 01.2019
- Being a Christmas Temporary worker for this retail company gave me a completely new experience within the work industry
- I experienced the most busy and demanding time in retail, yet it was extremely enjoyable as I love interacting with customers- which boosted my customer service skills- working in fashion and giving advice to the customers and also experiencing working on tills and in deliveries (the returning and sorting out parcels)
- Throughout the time I was at Topshop I was able to work in an amazing team, which every day was different due to all the employee’s that work at the company
- This enabled me to enjoy work more thoroughly and most importantly work in a larger team than I am used to.
CONSULTANT
Swift Personnel
08.2016 - 08.2018
- Starting off in 2016 as a Trainee Recruitment Consultant on the transport desk I assisted the director with a number of employees and selling into new clients
- Here I achieved my targets and objectives and went on the becoming an Assistant Recruitment Consultant
- In August 2018 I was tasked to help build the new Birmingham office and start a new Transport division
- I had targets in place that I achieved before I was then tasked to help build onto the new Derby office
- Throughout my time at Swift Personnel, I also assisted with other offices on their Transport Desks covering holidays of both the Senior Consultants and Branch Managers.
Education
Arena Academy Secondary School
The Streetly Academy Sixth Form
BA (Hons) Criminology and Education -
Liverpool Hope University
PGCE (5-11) with QTS -
Birmingham City University
Skills
- Good communication
- Strong leadership skills
- Waitressing etiquette
- Highly organised
- Customer service
- Lesson planning
- Subject knowledge
- Classroom management
- Behaviour management
- Safeguarding procedures
Custom
- Mike Livsey, Swift Personnel, Contact Number on Request
- Topshop Birmingham, Contact Number on Request
- Chris’ Fish Bar, Contact Number on Request
- IPRO Sports, Contact Number on Request
- The Clifden, Contact Number on Request
- The Red Lion, Contact Number on Request
- The Church Tavern, Contact Number on Request
Personal Information
Date of birth: 07/08/2002
Timeline
Bar Waitress
The Church Tavern
07.2023 - 09.2024
Bar Waitress
The Red Lion
12.2021 - 01.2023
Bar Waitress
The Clifden
06.2021 - 08.2021
Student Teaching Assistant
Glenmead Primary School
07.2019
Personal Assistant
iPRO Sports
06.2019 - 10.2019
Counter Assistant
Chris’ Fish Bar
02.2019 - 05.2019
Sales Assistant
Topshop
11.2018 - 01.2019
CONSULTANT
Swift Personnel
08.2016 - 08.2018
Arena Academy Secondary School
The Streetly Academy Sixth Form
BA (Hons) Criminology and Education -
Liverpool Hope University
PGCE (5-11) with QTS -
Birmingham City University
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