Leah Westendorp

• Strategic Documentation: Author comprehensive site operating manuals for water treatment facilities, covering the end-to-end process from abstraction to network distribution.
• Compliance & Efficiency: Enhanced operational efficiency by implementing agile methodologies and standardised SOPs, ensuring all technician workflows exceeded regulatory and manufacturer standards.
• Strategic Alignment: Collaborated across departments to bridge the gap between business objectives and field operations, streamlining information flow and improving documentation accessibility.
• Knowledge Management: Strengthened organisational resilience by centralising technical data, creating a single point of truth for critical documentation and troubleshooting
• Process Optimisation: Developed and implemented company-wide templates for network contingency plans, significantly improving response times and minimizing customer impact during incidents.

• System Installation: Expertly install and maintain central heating, underfloor heating, and bathroom appliances for domestic clients.
• Technical Proficiency: Level 2 City & Guilds qualified; highly skilled in copper, polypipe, and steel pipework.

• Technical Distinction: Achieved Level 3 Water Process Technician qualification with Distinction (September 2021).
• Asset Management: Managed servicing and maintenance of Pressure Reducing Valves (PRVs), Pressure Sustaining Valves (PSVs) and data loggers across the network to ensure optimal asset performance.
• Data Analytics: Interpreted complex asset data to identify and resolve network faults early, preventing potential failures.
• Mentorship: Led the development of new team members by creating standardised learning documents and training protocols.

• Operational Leadership: Managed shifts of up to 40 personnel at London Heathrow Terminal 2, overseeing training, welfare, and site inductions. Enforced company policies amongst employees and visitors alike, maintaining a professional environment.
• VIP Protection: Provided specialist close protection for high-profile clients, including Royalty, Lockheed Martin executives, and international athletes during the Rugby World Cup and T20 Cricket Tournament (India). Spearheaded tactical drills and team-building exercises to ensure maximum operational readiness and seamless team cohesion in volatile environments.
• Security Consultancy & Planning: Partnered with international stakeholders to architect and deploy sophisticated security protocols for high-value retail assets and major UK festivals. Systematically upgraded existing security frameworks, significantly enhancing the protection of personnel, property, and high-value assets

Emergency Response & Leadership

• Crisis Management: Deployed as a first responder to critical incidents, exercising rapid decision-making and composed leadership under extreme pressure.
• Investigative Strategy: Executed high-level investigations using strategic interviewing and statement-taking techniques for victims, suspects, and informants to secure critical evidence.

Communication & Conflict Resolution

• Negotiation & Mediation: Resolved complex disputes and volatile situations by employing advanced negotiation techniques and effective conflict-de-escalation strategies.
• Stakeholder Engagement: Managed sensitive community relations and navigated diverse cultural landscapes; pioneered outreach programmes to strengthen trust and collaboration between the force and local residents.

Specialist Operations & Mentorship

• Counter-Terrorism & Surveillance: Appointed to the Counter-Terrorism department, conducting covert surveillance and securing high-risk environments against potential threats.
• Workforce Development: Acted as a Lead Mentor for probationary officers, guiding them through rigorous training and ensuring successful integration into active duty.