Leah Saxon
Bradford,WBK
Summary
Dedicated professional with extensive skills in communication, customer service, and IT. Proficient in Microsoft Office Suite, including Outlook, PowerPoint, and Word. Experienced in caregiving, key holding, and providing personal care with a strong focus on substance abuse awareness and mental health supportive care. Demonstrates exceptional organisational skills and a commitment to poverty awareness and referral making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Support Worker
Safe Space housing
Leeds, West Yorkshire
11.2024 - 02.2025
- Identified risk factors in living environments; implemented preventative measures promptly
- Maintained accurate records of client interactions, ensuring continuity of care
- Addressed conflicts between tenants effectively, fostering harmonious living environment
- Empowering informed decision-making among residents
- Coordinated with local agencies for additional care services, enhancing residents' quality of life
- Managed caseload of sixteen clients covering varied needs, including mental health, homeless, Drug and alcohol misuse issues
Special Needs Teaching Assistant
Milk Education
Bradford, West Yorkshire
09.2024 - 11.2024
- Continuously adapting and collaborating with pupils to make their time in school as beneficial and productive as possible
- Stayed collected and calm during tricky situations and interactions
- Built strong, trusting relationships by reliably managing requests
- Listened to directives from senior team members to complete safe, accurate work
- Adhered to policies and procedures for smooth daily operations
- Assisted team members with tasks and consistently meet targets
- Adhering to safeguarding policy and procedures
- Looking after children's physical, social and environmental welfare
- Providing one-to-one or small group support to students, assisting with academic tasks, and facilitating their inclusion in classroom activities
Supervisor
Gregg's
Leeds, West Yorkshire
03.2024 - 09.2024
- Second, in command and play key part in ensuring teams operate smoothly, strive to promote sales, and increase profitability whilst making sure customers leave feeling satisfied
- Leading and engaging teams' focus, as well as getting involved with food preparation, store cleanliness and serving loyal customers
- Improved team efficiency by implementing new scheduling practices
- Ensured smooth operations with regular maintenance checks
- Promoting safe work environment by enforcing strict adherence to safety regulations
- Reduced workplace conflicts through effective communication and negotiation skills
- Fostered positive work culture to boost employee morale
- Coordinated with other supervisors to maintain consistency across shifts
- Implemented company policies effectively, maintained lofty standards of service delivery
- Delegated tasks appropriately, achieved balanced workload among team members
- Promoting safe work environment by enforcing strict adherence to safety regulations.
Store Manager
Gregg's
Leeds, West Yorkshire
09.2023 - 03.2024
- Developed collaborative environment by implementing effective leadership strategies
- Boosting store's reputation for excellence through meticulous upkeep, product presentation and customer service
- Streamlined operations to maximize efficiency and minimize waste
- Ensured prominent levels of customer satisfaction with initiative-taking interaction and prompt issue resolution
- Managed staff rosters, ensuring adequate coverage during peak times
- Led training sessions for new employees, equipping them with necessary skills and knowledge
- Managed cash transactions accurately, minimizing financial discrepancies
- Resolved customer complaints effectively, protecting store's image and consumer relationships
- Uphold health and safety regulations on premises to ensuring safe shopping environment
- Coached under-performing employees improving their job performance significantly
- Keep business in compliance with internal controls, industry regulations and health and safety requirements
- Enforced service standards to maintain establishment reputation for excellence
- Analyzed consumer data to predict future purchasing trends for informed decision-making
- Surviving over five hundred customers per resulting increased sales of 34%
- Implemented promotional displays to increase product visibility and sales.
Volunteer Youth Justice Worker
Youth Justice Service
Leeds, West Yorkshire
11.2022 - 02.2024
- Attending panels and helping youth offenders draw up plans together for their referral orders, to stop them re-offending, supporting case managers in gaining effective way forward for offenders
- Helping with any needs in gaining positive future for themselves
- Provided emotional support to aid in mental well-being of children
- Establishing safe, inclusive environment, promoting diversity and respect
- Offered guidance on academic matters for enhanced school performance
- Encouraged open communication by creating platforms for discussions on sensitive topics
- Provided mentorship for personal growth and development of life skills
- Facilitated positive change by implementing therapeutic intervention strategies
- Conducted risk assessments to ensure child protection
- Provided crisis intervention at times of emergency, ensuring safety and well-being of all involved parties
- Led restorative justice programs that encouraged empathy and understanding among young offenders
- Aid young offenders in acquiring education, getting work or training
- Motivated young people to participate in constructive and beneficial activities
- Explored effects of inappropriate behaviour, helping young people accept responsibility for actions
Senior Team Member
Gregg's
Leeds, West Yorkshire
10.2022 - 06.2023
- Leading team to give best customer service and experience
- Cashing up, stock counts, stock waste, food safety, baking, and customer service
- Fostering positive working environment with clear and consistent communication
- Assessed performance of team members regularly, identifying areas needing improvement or support
- Championed diversity within work group bringing fresh perspectives and ideas into discussions
- Delegated tasks to make best use of individuals' skills
Admin Assistant
Nph-group
Leeds, West Yorkshire
10.2021 - 10.2022
- Booking appointments, checking in appointments, inputting details, changing details and results
- Meeting and greeting customers, customers service
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness
- Streamlined administrative processes for increased efficiency in workplace environment
- Managed front desk duties to ensure smooth operation of reception area
- Facilitated internal communication
- Oversaw sensitive information discreetly always maintaining high level confidentiality
- Interacting professionally with clients, always providing excellent service
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
Covid-19 Tester
Nph group
Leeds, West Yorkshire
10.2021 - 10.2022
- This position entails doing antigen testing and PCR testing
- Oversaw and stored potentially contaminated nasal oral to prevent compromise
- Assisted with safe transfusions by conducting tests
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks
- Reported positive and negative response cases according to established protocols and reporting mandates
- Assessed vitals while adhering to PPE requirements and other restrictions
- Performed day-to-day duties accurately and efficiently
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
Care Assistant/Cleaner
Croft Care Group
Bradford, West Yorkshire
05.2017 - 08.2019
- Occasionally assisting doing laundry
- Caring and assisting residents with all daily needs, dementia, residential and nursing needs, palliative care and moving and handling
- Cleaning all rooms and hallways
- Assisting with personal care, washing, and dressing; Assisting with mealtimes
- Assisted in daily living activities for enhanced patient comfort
- Provided emotional support to patients, improving their mental well-being
- Encouraged independence among patients whilst assisting them with tasks
- Monitored vital signs of patients for early detection of health complications
- Assisted in all aspects of personal care, retaining comfort and dignity
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents
Health Care Assistant
Bupa
Leeds, West Yorkshire
07.2016 - 04.2017
- Scheduled and accompanied clients to medical appointments
- Monitored client vital signs and tracked behaviours to keep healthcare supervisor well-informed
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Planned, prepared, and served meals and snacks according to prescribed diets
- Monitored and assisted residents through individual service plans
- Documented residents' mental status, sleep and eating patterns in medical record books
- Safeguarding and dementia, 1st to 1 palliative care
- Moving and handling
- Assisted in patient care, improved comfort and well-being.
Education
Master's degree - Criminal law and criminal justice
University of Leeds
09.2021 - 08.2023
Bachelor's degree - Law
The Open University
City of London 10.2024 -
Bachelor of Arts - Social science, social policy and crime
University of Leeds
09.2017 - 08.2021
Diploma of Higher Education Level 2 - Applied science
Bradford College
09.2013 - 08.2014
Diploma of Higher Education Level - Applied science
Bradford College
09.2012 - 06.2013
GCSEs - English
Bradford College
09.2014 - 08.2015
GCSEs - Math's
Bradford College
09.2014 - 08.2015
Skills
- Communication skills
- Customer Service
- Microsoft Outlook
- Microsoft Power-point
- Organizational Skills
- Microsoft Word
- Microsoft Office
- IT
- Care Giver
- Key Holder
- Personal Care
- Substance abuse awareness and Mental health supportive care
- Poverty awareness and Referral making
Certification
- DBS Certificate, 11/20, Present, Enhanced DBS certificate online system for adults and children.
- Catch Level 2 in Autism, 04/18, Present
Additional Information
I am an initiative-taking and ambitious individual who thrives on learning new skills and embracing challenges. My academic background in criminal justice and social policy has given me a solid foundation in legal frameworks, social structures, and the impact of policies on communities. Through my studies, I have developed strong analytical and critical thinking skills, as well as a deep understanding of the problems within society. I am eager to apply this knowledge in a professional setting and pursue a career in the legal sector, where I can contribute effectively while continuing to develop my expertise. I am a versatile and adaptable worker, equally comfortable working independently or collaborating as part of a team. My effective communication and people skills allow me to engage effectively with colleagues. Furthermore, my experience in customer service has equipped me with the ability to manage diverse interactions with professionalism, patience, and empathy. I am enthusiastic about supporting others and finding solutions that meet their needs, whether in a professional or personal capacity. Outside of work, family time is equally important to me, as it reinforces my values of support, teamwork, and connection. I am eager to take the next step in my career and apply my skills, knowledge, and enthusiasm in a role that allows me to grow while making a meaningful contribution.
Timeline
Housing Support Worker
Safe Space housing
11.2024 - 02.2025
Bachelor's degree - Law
The Open University
10.2024 -
Special Needs Teaching Assistant
Milk Education
09.2024 - 11.2024
Supervisor
Gregg's
03.2024 - 09.2024
Store Manager
Gregg's
09.2023 - 03.2024
Volunteer Youth Justice Worker
Youth Justice Service
11.2022 - 02.2024
Senior Team Member
Gregg's
10.2022 - 06.2023
Admin Assistant
Nph-group
10.2021 - 10.2022
Covid-19 Tester
Nph group
10.2021 - 10.2022
Master's degree - Criminal law and criminal justice
University of Leeds
09.2021 - 08.2023
Bachelor of Arts - Social science, social policy and crime
University of Leeds
09.2017 - 08.2021
Care Assistant/Cleaner
Croft Care Group
05.2017 - 08.2019
Health Care Assistant
Bupa
07.2016 - 04.2017
GCSEs - English
Bradford College
09.2014 - 08.2015
GCSEs - Math's
Bradford College
09.2014 - 08.2015
Diploma of Higher Education Level 2 - Applied science
Bradford College
09.2013 - 08.2014
Diploma of Higher Education Level - Applied science
Bradford College
09.2012 - 06.2013
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