Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Leah Sahota

Telford,ENG

Summary

Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work History

Customer assistant

Morrisons
Telford, Shropshire
09.2024 - Current
  • Maintained a clean, organised workspace to efficiently operate the checkout area.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Provided excellent customer service to ensure repeat business.
  • Operated till systems smoothly, streamlining the check-out process for customers.
  • Assisted customers with product selection to ensure satisfaction.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Stocked shelves regularly for customers to have easy access to products.
  • Improved customer relations by promptly addressing queries and concerns.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Handled cash and card payments with accuracy.

Content Creator

YouTube
Telford, Shropshire
01.2022 - 07.2024
  • Analysed performance metrics to refine content strategy.
  • Coordinated with influencers for promotion, boosted reach.
  • Crafted visually appealing posts using graphic design software.
  • Followed regulatory guidelines whilst creating medical content.
  • Developed innovative strategies for audience engagement.
  • Monitored social media channels, increased brand awareness.
  • Kept abreast with latest trends, ensured relevant content creation.
  • Created visually appealing graphics and designs for online and offline promotional materials.
  • Developed catchy phrases for social media content.
  • Responded to ranking and algorithm trends to maintain content reach.
  • Proofread text to confirm spelling, grammar and style accuracy.
  • Tracked content performance and adapted copy to increase engagement.
  • Capitalised on trending and popular articles with additional linked content.

Customer assistant

Marks and Spencers
Telford, Shropshire
10.2023 - 02.2024
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted customers with product selection to ensure satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Waitress

Miller and Carter
Telford, Shropshire
03.2022 - 02.2023
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Provided top-notch service to customers, improved overall dining experience.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Managed table settings for enhanced dining experience.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.

Trainee manager

Erasmus (McDonalds)
Telford, Shropshire
03.2020 - 03.2022
  • Collaborated with senior management for strategic business development plans.
  • Implemented health and safety guidelines; ensured a safe workplace for all employees.
  • Developed and delivered staff training programmes for enhanced productivity.
  • Participated in budget planning exercises to optimise resource allocation,.
  • Delegated tasks effectively amongst team members which streamlined workflow processes.
  • Resolved customer complaints efficiently to maintain brand reputation.
  • Fostered a positive work environment, leading to increased employee satisfaction.
  • Built strong relationships with customers through exemplary service delivery,.
  • Assisted with day-to-day operations and completed assigned management tasks.
  • Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
  • Gained skills, knowledge and experience working across various departments including production, marketing and operations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Managed inventory levels for efficient operations during peak hours.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Trained in food safety and hygiene practices.
  • Acted as team player by helping colleagues finish their tasks.

Education

Bachelor of Arts - English Literature

University of Wolverhampton
Wolverhampton
09.2021 - 05.2024

A-Levels -

Telford College
Telford, Telford and Wrekin
09.2019 - 06.2021

GCSEs -

The Telford Park School
Telford
09.2014 - 06.2019

Skills

  • Self-Checkout operation
  • Retail software proficiency
  • Up-Selling experience
  • Restock procedures
  • Team player
  • Cash handling
  • Customer Service
  • Product knowledge
  • Refund and exchange processing
  • Well-organised multitasker
  • Financial transactions
  • Telephone etiquette
  • Complaint handling
  • Personable
  • Assertiveness

Affiliations

  • Chess
  • Horror Films
  • Reading

Accomplishments

    I was the Deputy Head girl at The Telford Park School.

Timeline

Customer assistant

Morrisons
09.2024 - Current

Customer assistant

Marks and Spencers
10.2023 - 02.2024

Waitress

Miller and Carter
03.2022 - 02.2023

Content Creator

YouTube
01.2022 - 07.2024

Bachelor of Arts - English Literature

University of Wolverhampton
09.2021 - 05.2024

Trainee manager

Erasmus (McDonalds)
03.2020 - 03.2022

A-Levels -

Telford College
09.2019 - 06.2021

GCSEs -

The Telford Park School
09.2014 - 06.2019

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Leah Sahota