Summary
Overview
Work history
Education
Skills
Timeline
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Leah O'Carroll

Manchester,Cheshire

Summary

Detail-orientated and self-motivated individual with keen multitasking abilities. Confident in working independently, using initiative to complete tasks quickly, efficiently and with high degree of accuracy.

Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

General warehouse operative

Industria
Ashton-under-Lyne, Tameside
09.2023 - Current
  • Operated material handling equipment to move large and heavy loads.
  • Packed up client furniture, appliances and related goods to move items between locations.
  • Followed safety guidelines when operating in hazardous environments.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Maintained employee safety through observation of surroundings when moving cargo.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Maintained clean, safe and orderly warehouse space.
  • Cleaned and tidied work areas to meet inspection requirements.

Manager/Owner

myself
Ashton-under-Lyne, Tameside
02.2023 - 06.2023
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Monitored health and safety measures for guaranteed compliance.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Bar staff member

Bar 15
Ashton-under-Lyne, Tameside
11.2021 - 10.2022
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Inspected customer identification to verify age against legal standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Completed end-of-day cleanup to reset bar for next day.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Cleared counters and disposed of waste and broken glass.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained bar stocks, replenishing daily as necessary.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
  • Collected, washed and put away glassware between guests.
  • Input orders into register, calculated bills and collected payments.

Education

NVQ Level 1 - Health & Social Care

Tameside College
Ashton-under-Lyne
09.2017 - 08.2018

Skills

  • Manual handling
  • Labelling and boxing
  • Warehouse picking
  • Order picking and processing
  • Self-motivated
  • Lifting and sorting
  • Warehouse Management System
  • Outstanding customer service
  • Positive attitude
  • Food preparation and safety
  • Organised and reliable
  • Strong communication
  • Employee training
  • Spirits, beer and wine knowledge
  • Customer service
  • Bar cleaning and maintenance
  • New staff training
  • Changing beer kegs
  • Time management
  • Problem-solving

Timeline

General warehouse operative

Industria
09.2023 - Current

Manager/Owner

myself
02.2023 - 06.2023

Bar staff member

Bar 15
11.2021 - 10.2022

NVQ Level 1 - Health & Social Care

Tameside College
09.2017 - 08.2018

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Leah O'Carroll