Leah Nyambura
Able
Summary
Personable housing service officer committed to maintaining positive communications and relationships with residents, external agencies and stakeholders . 7 years experience in providing enhanced housing management services, supporting residents in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Housing Service Officer
Central and Cecil Housing Trust
04.2016 - Current
- Provide a comprehensive enhanced housing management services to 170 residents of mixed tenures-social and private rented housing, ensuring residents sustain their tenancies and ensure they can access and receive a range of housing and support services
- Monitoring and inspecting of scheme buildings to provide secure, clean and well-maintained communal areas and services including and ensuring residents needs and voice is heard during any planned maintenance
- Reporting and monitoring completion of household repairs for residents less able to do so.
- Signing up new tenancies ensuring rights and responsibilities of sustaining a tenancy are well explained. These includes discussing and assessing any support requirements
- Arrears advice including benefits advice, helping residents to complete applications where necessary offering advice and assistance on a variety of issues and signposting if necessary, to the most suitable agencies
- Multi agency working with agencies including social services, local safer neighbourhood policing team, care agencies and GPs
- Regular home appraisal and tenancy audit visits completed.
- Responding immediately to emergencies and ensure that help and support is provided.
- Ensuring that all tenants comply with their tenancy agreements and to take proactive action in relation to tenancy breaches such as ASB, illegal occupancy, sub-letting and rent arrears.
- Consulting with residents regarding major works and planned maintenance programmes.
- Monitoring complaints received, resolving them where possible and following complaint procedures and policy.
Resettlement Coordinator-1 year Secondment
Central and Cecil Housing Trust
01.2022 - 01.2023
- Provided support and advice to residents been resettled ensuring their move is successful and they were settling well.
- Collaborated with different teams and external stakeholders to access specialist support for residents who were been resettled to new accommodation
- Reviewed support needs and assessments for all residents who were been resettled.
- Managed all project communications through emails, letters, memos and newsletter as well as updating project timelines.
- Organised and conducted flat viewing with relocating residents and provided building inductions.
- Organised and coordinated moving dates, times and inventory taking for all the relocating residents
- Supporting residents update relevant agencies with regards to their new home.
Night Concierge
Cardinal Hume Centre, Youth Hostel
02.2021 - Current
- Providing overnight waking cover at the youth hostel and been first point of contact for residents during the night for any support that they may need.
- Maintaining the safety and security of residents and the building by supervising the entry and exit of the building, undertaking regular Health and Safety checks, monitoring the CCTV system and addressing challenging behaviour effectively
- Maintaining full and accurate log of events, report on incidents, record contact with residents and report any maintenance issues
- Taking immediate appropriate action in the event of an emergency
- Responding to medical emergencies with first aid and following up by making contact with emergency services and the on-call manager.
Care Worker
Hartwig Care Ltd
12.2012 - 04.2021
- Maintained accurate records to effectively measure client development against care plan objectives.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Encouraged community inclusion by supporting social activities, attending local support groups and events.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- Implemented support plans into service users' daily activities.
Night Support Worker
Ashford Place
Ashford, London
05.2019 - 06.2020
- Maintaining an up to date checklist of bed spaces, allocating them to new clients when appropriate.
- Ensuring that only those who are booked into the centre stay there at night.
- Ensuring that clients abide by the rules of the building throughout the night
- Conduct regular checks of the building throughout the night.
- Resolving and recording any incidents that take place throughout the night.
- Ensure all appropriate aspects of health and safety are applied in respect of the staff group i.e Lone working policy, outreach risk assessments.
Support Worker
One Housing Group
07.2014 - 07.2016
- Provided practical and emotional support to vulnerable adults living independently in their homes, maintain their homes and integrate with the community
- Provided a broad range of lower-end support tasks to a caseload of customers, monitoring and tackling social isolation
- Ensured customers are well supported throughout their engagement with the service.
- Assessing and reporting any potential risk of vulnerability by the residents.
- Kept all customers records up to date- both in paper files and data systems.
Education
Master of Science - Organising for Social and Community Development
London Metropolitan University
London 02.2012 - 07.2013
Bachelor of Arts - Social Work
University of Nairobi
Nairobi Kenya 10.2005 - 12.2009
Certified Public Accountant Kenya Part (I & II). - undefined
2008
undefined
Kahuhia Girls High School
2003
Skills
- Effective customer service
- Building maintenance oversight
- Stakeholder relationship management
- Voids and arrears management
- Written and verbal communication
- Case management
- Social housing
- Referrals and networking
- Client needs assessments
Timeline
Resettlement Coordinator-1 year Secondment
Central and Cecil Housing Trust
01.2022 - 01.2023
Night Concierge
Cardinal Hume Centre, Youth Hostel
02.2021 - Current
Night Support Worker
Ashford Place
05.2019 - 06.2020
Housing Service Officer
Central and Cecil Housing Trust
04.2016 - Current
Support Worker
One Housing Group
07.2014 - 07.2016
Care Worker
Hartwig Care Ltd
12.2012 - 04.2021
Master of Science - Organising for Social and Community Development
London Metropolitan University
02.2012 - 07.2013
Bachelor of Arts - Social Work
University of Nairobi
10.2005 - 12.2009
Certified Public Accountant Kenya Part (I & II). - undefined
undefined
Kahuhia Girls High School
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