Leah Nightingale
Scarborough
Summary
I am a hardworking, motivated, and enthusiastic individual, with many diverse qualities to bring to the workplace. My varied assets include great organisational skills, professional working style, meticulous efficiency and accurate timekeeping. I show pride in all the work I do due to my high levels of personal motivation, I work well under pressure and within a team. I have excellent verbal and written communication skills. I can relate and understand a wide range of people and clients alike. I always strive to achieve the highest standard possible, at any given task and in any situation.
Overview
13
13
years of professional experience
Work history
Patient Clinical Administrator
Saint Catherines Hospice
Scarborough
01.2021
- Actioned feedback from service users, resulting in improved satisfaction levels
- Identified training needs and opportunities to provide continued professional development (CPD) for staff
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
- Organized physical files and digitized records to support ease of access and GDPR compliance
- Effectively managed incoming and outgoing mail to maximize office efficiency
- Managing consultant's diary's, taking minutes and writing up consultant patient letters
- Organized and assessed urgency of home visit requests
- Managed digital and manual filing systems
- Welcomed patients with kindness to enhance checking in processes.
Customer service representative
Nightingales Specialist Cleaning
Scarborough
06.2022 - Current
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Contacted satisfied customers to offer additional services
- Resolved customer concerns promptly to maintain satisfaction
- Built lasting relationships with clients through customer service interactions
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Used consultative sales approach to understand and meet customer needs
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Helped resolve client problems quickly with superior customer service
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
Pharmacy Dispensing Assistant
Barrowcliff Pharmacy
Scarborough
09.2018 - 01.2021
- Assisting with counter sales and dealing with customer enquiries face-to-face and over the phone
- Labelling and assisting with the dispensing prescriptions
- Liaising with local surgeries and other healthcare professionals
- Maximizing sales, maintain stock levels, placing orders, and receiving deliveries
- Delivering medications to the community using company vehicle
- Trained on POM medications, over the counter medications, and medications in the store
- Trained on symptom management of illness which can be managed at home with the help of over the counter medications, for example, cold and flu medications
- Trained and educated on controlled drugs, trained on strengths and dosages of certain medications
- Assisting in stopping smoking clinics and health check clinics.
Recruitment Consultant
Staffline
Malton
01.2013 - 09.2018
- Cultivated new business opportunities through marketing calls, client visits, event presentations, and extensive networking
- Elevated standard of full 360 recruitment process, harnessing strategic planning to generate compelling job adverts and develop targeted training packages
- Identified and approached suitable C-level candidates, quickly building strong rapport and conducting executive searches
- Demonstrated outstanding headhunting skills to build robust candidate referral network and quality talent pools
- Expertly negotiated salary requirements and finalized arrangements between client and candidate
- Established positive relationships with prospective candidates through networking and regular communications
- Developed strong understanding of client companies' values, work culture, and environment
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency
- Coached candidates through the interview process to secure top roles.
Education
St Augustine's High School
Scarborough, United KingdomSkills
- Experienced customer services professional
- First aider
- Able to work under pressure
- Healthcare knowledge
- Proficient communicator
- Time management
- Multitasking
- Transferable skills
Personal Information
Date of birth: 10/11/1992
Custom
My main hobbies and interests are horses, having been brought up with horses since a young age and competing show jumping in my spare time. I enjoy going to the gym, keeping physically fit, walking in the countryside and spending time with friends and family.
Languages
Arabic
Beginner
English
Native
Timeline
Customer service representative
Nightingales Specialist Cleaning
06.2022 - Current
Patient Clinical Administrator
Saint Catherines Hospice
01.2021
Pharmacy Dispensing Assistant
Barrowcliff Pharmacy
09.2018 - 01.2021
Recruitment Consultant
Staffline
01.2013 - 09.2018
St Augustine's High School
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