LEAH MCCLUNG

• Organised recreational games to provide stimulating experiences for all breeds and sizes of dogs.
• Fostered a welcoming atmosphere with professional handling techniques for incoming canines.
• Maintained a clean, hygienic environment through regular cleaning and sanitisation of facilities.
• Conducted group exercises to enhance socialisation skills under supervision.
• Identified signs of stress in dogs, notifying owners promptly for appropriate action.
• Developed strong bonds with each dog, fostering trust through consistent interaction.
• Managed emergencies effectively to minimise distress or harm to animals.
• Adhered strictly to company policies, maintaining high service standards across all tasks.

• Greeted guests warmly, creating a welcoming atmosphere upon arrival.
• Maintained exceptional customer service, contributing to a positive guest experience during peak periods.
• Delivered professional service while managing multiple tasks efficiently.
• Regularly checked guest satisfaction and resolved issues promptly.
• Upheld rigorous hygiene standards, ensuring safety and cleanliness in front-of-house areas.
• Processed cash transactions accurately, ensuring precise financial records.
• Handled reservations to maximise covers and revenue.
• Operated POS systems effectively, accurately processing numerous customer bill payments.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Handled over 70 calls per shift

• Facilitated meaningful conversations, enhancing companionship for disabled army veteran.
• Provided support with housework and care for cats, creating a comfortable environment.
• Helped with meal preparation to meet dietary needs.
• Coordinated timely transport for medical appointments, ensuring improved accessibility.
• Supported daily shopping needs, fulfilling essential requirements effectively.

• Groomed horses to enhance appearance and promote health.
• Maintained cleanliness of stables, contributing to a healthy environment.
• Fed and watered horses to keep them nourished and hydrated.
• Managed waste disposal, ensuring clean living space for horses.

Completed week-long work experience in veterinary practice, observing vets and nursing staff during consultations and procedures.