Leah Matchett
Newtownabbey,Antrim
Summary
Dynamic professional with expertise in clear communication, adaptable leadership, and crisis handling. Demonstrates a proven ability to navigate challenging situations effectively while fostering collaboration and achieving organisational goals. Committed to leveraging core competencies to drive success in dynamic environments.
Overview
4
4
years of professional experience
Work history
Crew member/ shift leader
McDonald’s
Glengormley, Antrim
2021.09 - Current
- Resolved customer complaints quickly, restoring trust in our service quality.
- Supported management in administrative tasks enhancing operational efficiency.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Managed inventory levels for efficient operations during peak hours.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Provided personalised customer service fostering loyalty amongst clients.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Participated in regular stock takes helping manage supplies efficiently.
Education
GCSEs & A levels -
Belfast High School
Newtownabbey 09/2016 - 06/2023
Bachelor of Health Science - Physiotherapy
Ulster university
Belfast 09/2023 -
Skills
- Clear communication skills
- Adaptable leadership
- Crisis handling
- Peer collaboration
- Fast-Paced work adaptability
- Interpersonal competence
- Cash handling
- Customer Service
- Multidisciplinary teamwork
- Complaint resolution
- Staff education and training
- Inventory control methods
Timeline
Crew member/ shift leader
McDonald’s
2021.09 - Current
GCSEs & A levels -
Belfast High School
09/2016 - 06/2023
Bachelor of Health Science - Physiotherapy
Ulster university
09/2023 -