Leah Kowalski

• Ensured smooth operations with regular maintenance checks.
• Managed daily operations to increase productivity.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Evaluating and provided constructive feedback to staff for improved performance levels.
• Coordinated with other supervisors to maintain consistency across shifts.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Trained new hires and set up mentoring relationships to drive team performance.
• Interacted with customers professionally by phone and in-person to deliver accurate information.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business and store performance.
• Managed office and admin supply inventory, ensuring easy flow at all time for everyone.

Self owned business / Working for myself.

• Increased brand visibility by developing and implementing strategic social media campaigns.
• Developed engaging online content for improved customer interaction.
• Boosted customer engagement with effective management of all social media platforms.
• Enhanced digital presence through the creation of compelling visual designs.
• Ran successful promotional campaigns to raise product awareness.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Created and maintained up-to-date content calendars for effective planning, for myself and my clients

• Prepared data ahead of input to speed up entry and analysis processes.
• Kept software patched and secure to prevent data loss and unauthorised network access.
• Conduct research studies, publishing research findings in peer-reviewed journals.
• Maintained documentation and reports using excellent IT skills in Outlook, Word and Excel.
• Performed simple calculations and computer data entry.
• Monitored data entry operations to enforce timeframe compliance.
• Oversaw membership data entry and security processes.
• Drove significant social media performance growth through strategic data analysis.