Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Leah Jones

Coventry

Summary

Accomplished professional with a diverse skill set encompassing strategic selling techniques, time optimisation, and strong empathy. Demonstrates expertise in customer service, complaint handling, and security compliance, ensuring seamless operations and enhanced customer satisfaction. Proficient in stock control, order fulfilment, and store layout designing to optimise retail environments. Experienced in healthcare with a focus on catheter care expertise, patient assessment techniques, and dementia care. Committed to providing compassionate end-of-life care and therapeutic communication for elderly patients. Skilled in security oversight and first aid proficiency to maintain safe environments. Career goal: To leverage extensive skills in a dynamic role that enhances both customer experience and operational efficiency.

Compassionate Care Assistant with comprehensive background with elderly and young patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.

Overview

4
4
years of professional experience

Work history

Sales assistant

Heron Foods
Coventry
09.2024 - 03.2025
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Utilised excellent communication skills to provide detailed product information.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Collaborated effectively with team members to meet sales targets.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Maintained clean and organised workspace to ensure efficient service.

Personal care assistant

HMRC
Coventry, West midlands
05.2023 - 07.2024
  • Monitored health condition, ensured timely intervention in case of emergencies.
  • Enhanced patient comfort by providing personal care services including bathing, grooming and feeding.
  • Observed changes in behaviour or physical condition, reported promptly to medical staff.
  • Assisted with physical therapy exercises for improved mobility.
  • Facilitated social activities, improved patient mood.
  • Prepared meals according to dietary requirements, maintained good nutrition.
  • Maintained a clean and safe environment to promote wellbeing.
  • Handled laundry and housekeeping tasks for a clean living space.
  • Administered medication as prescribed for better health management.
  • Assisted patients with daily living activities to improve their lifestyle quality.
  • Offered emotional support during difficult times, provided stability.
  • Provided companionship to alleviate loneliness.
  • Managed bedding changes regularly for hygiene maintenance.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Improved social health by promoting participation in hobbies and social interests.

Personal carer

Premier Care
Coventry, west midlands
09.2022 - 04.2023
  • Provided assistance for daily activities, resulting in increased independence.
  • Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.
  • Coordinated appointments with healthcare professionals, maintained optimal health levels.
  • Offered companionship during social outings, enriched quality of life.
  • Handled emergency situations calmly, ensured patient safety at all times.
  • Built strong relationships to foster trust and emotional support.
  • Assisted with shopping errands; ensured availability of essential items at all times.
  • Comfortable dealing with challenging behaviour; diffused tense situations effectively.
  • Managed household chores, created clean and organised living environment.
  • Assisted with personal hygiene tasks to maintain cleanliness and dignity.
  • Administered first aid when needed, provided immediate relief from discomfort or distress.

Event steward

Jay security
Coventry, West midlands
12.2021 - 07.2022
  • Handled emergencies calmly, ensuring safe evacuation when necessary.
  • Checked tickets at entrance points, preventing unauthorised access.
  • Assisted in set up and tear down to ensure smooth event execution.
  • Coordinated with other staff members to deliver seamless events.
  • Promoted positive guest relations through polite and professional interaction.
  • Patrolled premises regularly to maintain high security standards.
  • Facilitated communication between event management and guests for clarity on any issues raised.
  • Maintained cleanliness throughout the venue with regular checks and cleanups.
  • Ensured guest comfort by providing information about facilities available at the venue.
  • Reported any suspicious activities promptly, contributing towards event security.
  • Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.
  • Conducted pre-event briefings, promoting clear communication among team members.
  • De-escalated conflict by maintaining calm and firm tone in partnership with security personnel.

Restaurant cashier

Sea Spray Takeaway
Coventry, west midlands
02.2021 - 09.2021
  • Handled customer complaints, ensuring resolution and satisfaction.
  • Implemented hygiene practices in handling food and beverages for health safety compliance.
  • Ensured cleanliness of restaurant area with regular sweeping and mopping.
  • Managed cash register for accurate transactions.
  • Facilitated smooth operations during busy periods with multi-tasking abilities.
  • Handled phone orders efficiently, facilitating easy meal pick-ups.
  • Balanced cash drawer at end of shift for precise bookkeeping.
  • Coordinated effectively with kitchen staff to manage order flow smoothly.
  • Greeted all customers cheerfully on arrival, creating a welcoming environment.
  • Packaged takeaway meals, enhancing customer convenience.
  • Assisted customers with menu choices for a better dining experience.

Education

GCSE -

Coundon Court School
Coventry

Skills

  • Strategic selling techniques
  • Time optimisation
  • Strong empathy
  • Cash handling
  • Stock control
  • Store layout designing
  • Catheter care expertise
  • Autism spectrum understanding
  • End-Of-Life compassion
  • Safeguarding
  • Housekeeping
  • Dementia care
  • Medication Administration
  • Meal preparation
  • Security check conducting
  • Confident communicator

Affiliations

  • Reading
  • Fitness
  • Expanding Knowledge
  • Travelling
  • New Experiences

Timeline

Sales assistant

Heron Foods
09.2024 - 03.2025

Personal care assistant

HMRC
05.2023 - 07.2024

Personal carer

Premier Care
09.2022 - 04.2023

Event steward

Jay security
12.2021 - 07.2022

Restaurant cashier

Sea Spray Takeaway
02.2021 - 09.2021

GCSE -

Coundon Court School

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Leah Jones