Leah Ingleby-Rooke
Tamworth,Staffordshire
Summary
Polite and professional individual with strong communication and multitasking skills. Experienced working with a wide range of people, from supporting children as a teaching assistant to engaging with members of the general public in retail. Adaptive to different tasks/scenarios due to excellent initiative and problem-solving skills. Self-motivated and strives for achievement. Exceptional working under pressure and in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sports Activity Professional/Teaching Assistant
Premier Education
Nuneaton, Warwickshire
07.2022 - 07.2023
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Arranged recreational spaces and equipment to encourage physical activity.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Assisted teacher with using support equipment and computers during lessons.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
- Offered students personalised support during in-class activities and projects.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Supervised and monitored students during indoor and outdoor classes.
- Increased sporting team participants by creating activities improving student wellbeing and enjoyment within fitness activities.
- Held physical education theory lessons for students to gain more in-depth understanding of fitness and sports.
- Reported injuries and accidents to school nurse and parents.
- Planned fun, effective physical education lessons to enhance learning experience.
- Encouraged healthy competition by evaluating ability level of students.
Lunchtime Supervisor/Trainee Teaching Assistant
South Staffordshire Council- Mary Howard CofE
Tamworth, Staffordshire
09.2020 - 07.2022
- Monitored cafeteria areas to reduce hazards and prevent overcrowding.
- Promoted positive manners by enforcing lunchroom rules and promptly addressing negative student behaviour.
- Assisted Special Educational Needs and Disabilities (SEND) students during mealtimes.
- Set up and cleaned dining areas to promote food safety.
- Supported students at lunchtimes by encouraging healthy nutrition and positive behaviour.
- Planned games and activities to occupy large student groups.
- Maintained vigilant supervision of common areas and perimeters.
- Observed pupils closely in classroom environment to foster engagement.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Created and distributed instructional materials for group and one-on-one use.
- Created positive, engaging learning environments to improve student experiences.
- Maximised class teacher productivity by preparing work and activities in advance of lessons.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
Retail assistant-Christmas Temp
Spar
Tamworth, Staffordshire
09.2021 - 01.2022
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Updated product labelling and pricing to reflect discounts and offers.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Assisted customers in locating specific items to boost satisfaction.
- Designed visual merchandising and window displays to boost footfall.
- Followed company procedures and guidelines for smooth retail operations.
Petrol Station Salesperson-Lone Night Worker
Shell Garage
Appleby Magna, Leicestershire
05.2019 - 10.2019
- Sold food, tickets and other items to petrol station customers.
- Processed and organised incoming deliveries, taking inventory counts for store recordkeeping.
- Completed regular and periodic safety checks on petrol forecourt.
- Restocked shelves to keep products fully stocked for customers.
- Maintained and organised forecourt and shop areas to enhance store visual appearance.
- Handled payments using cash, cheque and credit card with zero error.
- Completed general cleaning duties, mopping floors and emptying trashcans.
- Tracked fuel levels in fuel storage tanks.
- Reviewed fuel pump data and recorded readings on company logs.
- Followed established standards and legal requirements to maintain compliance.
- Assisted vendors with fuel deliveries to reduce hazards.
Crew Trainer
McDonald's
Lichfield, Staffordshire
05.2014 - 02.2019
- Developed employees' skills in new tasks or stations.
- Trained new employees in customer service, food safety and performance requirements.
- Set positive examples for team members by demonstrating quality service.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Received and processed cash and card payments accurately.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Provided regular feedback and constructive criticism on employee performance.
- Provided one-on-one coaching to employees needing improvement in performance.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Supported teams to achieve shift targets such as service times or waste minimisation.
Shift Manager
McDonald's
Lichfield, Staffordshire
02.2017 - 01.2019
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Updated training and procedures to address skills gaps and challenges.
- Led by example and demonstrated company best practices.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Completed comprehensive shift reports to support seamless handovers.
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Led team of 20+ to achieve KPI targets in fast-paced environments.
- Promoted safety culture through clear communications and inspections.
- Supervised activities of workers and enforced safety regulations.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Followed procedures to maintain accurate stock counts and organised storage system.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Handled cash and asset counts with meticulous accuracy and efficiency.
- Counted drawers quickly and accurately at start and end of each shift.
Waitress/Bartender-Summer Temp
The Bulls Head
Lichfield, Staffordshire
07.2017 - 09.2017
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Waitress
The Red Lion
Tamworth, Staffordshire
09.2011 - 03.2013
- Greeted and escorted guests to tables.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Informed kitchen staff regarding special order requirements.
- Prepared tables for guests and reset tables between customers.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Education
NVQ Level 2 - Teaching Assistant
Tamworth Enterprise College and AET Academy
Tamworth 09/2020 - 07/2021
GCSEs -
King Edward VI High School
Lichfield 09/2006 - 07/2011
Skills
- Classroom and behaviour management
- One to one SEND support
- Exemplary customer service
- Efficient multitasker
- Adaptive to any job role/environment
- Adaptive communication skills with children and adults from all walks of life
- Self-motivated
- Time efficient
- ADHD support
- Group and individual instruction
Languages
English
Native
Timeline
Sports Activity Professional/Teaching Assistant
Premier Education
07.2022 - 07.2023
Retail assistant-Christmas Temp
Spar
09.2021 - 01.2022
Lunchtime Supervisor/Trainee Teaching Assistant
South Staffordshire Council- Mary Howard CofE
09.2020 - 07.2022
Petrol Station Salesperson-Lone Night Worker
Shell Garage
05.2019 - 10.2019
Waitress/Bartender-Summer Temp
The Bulls Head
07.2017 - 09.2017
Shift Manager
McDonald's
02.2017 - 01.2019
Crew Trainer
McDonald's
05.2014 - 02.2019
Waitress
The Red Lion
09.2011 - 03.2013
NVQ Level 2 - Teaching Assistant
Tamworth Enterprise College and AET Academy
09/2020 - 07/2021
GCSEs -
King Edward VI High School
09/2006 - 07/2011
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