Leah Hodge
Wigan,Greater Manchester
Summary
I am a friendly Sales Advisor who is knowledgeable about products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Motivated sales worker commended for active listening skills and personable communication. Works well in customer-facing roles with commitment to meeting sales quotas and supporting customer needs. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work history
Sales advisor
InteractCC
Wigan, Greater manchester
06.2022 - Current
- Throughout working for Interact CC (supporting the sales process of EE LTD) I have gained a lot of confidence in myself and helping others. I love to speak with customers and assist them with their needs. My department is upgrades and retentions where I have worked on this campaign for over 1 year. Over the year I have helped customers with various needs, from upgrading their phone to helping to bring bills down due to the CPI increase which happens every year. I always ensure that even if the call is not a phone upgrade I make sure there is no where else I can save money for the customer or benefit them in any other way (e.g. Broadband…) by actively looking on the customers account and asking questions that may save them money elsewhere.
- Delivered outstanding customer experiences through active listening and building rapport with customers to make sure I assess and meet the customers needs accordingly.
- Highlighted product features and benefits in line with customer needs, and also identifying the needs of the customer to make sure the product was suitable for them.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Built rapport with new and existing customers to boost client retention.
- Signposting customers throughout the upgrades process to ensure the customer knows what I am doing at each time and to also allow the customer to gain full trust to myself, I would also offer to answer questions at any point if the customer becomes confused or unsure.
Head Waitress
Toscana Mediterranean Hindley
Wigan, Greater Manchester
04.2018 - 06.2022
- During my four years working at Toscana I worked my way up to coming head waitress and running the restaurant during busy evenings and weekends. Some tasks I completed are:
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Followed food hygiene and safety procedures in line with requirements. Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Facilitated effective communication between kitchen staff and waiting staff, including menu updates and process changes.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
Saturday Girl
Look Ahead Hairdressers
Wigan , Greater Manchester
11.2014 - 04.2018
- My first job was working as a Saturday girl in a busy hairdressers situated in Platt Bridge. Where I was just 14 and wanting to earn some money for myself, I started by helping with basic tasks then then progressed and I was fascinated by the hairdressers and what they do I eventually was asked to start shampooing and blow drying clients hair then styling such as straightening, curling or plaiting. I took part in tasks such as:
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Made sure the customer is seated comfortably and offer to get them a refreshment whilst they wait for the hairdresser, I would also make small talk around what style they was going for or their plans for the rest of the day, to make the customer feel valued.
- I would also make sure the salon was cleaning thoroughly to high expectations and take and restock the shelves with any new hair products.
Education
Bachelor of Arts - Primary teaching
Edge Hill University
Ormskirk 09/2019 - 05/2022
NVQ Level 3 - Health and social care
St John Rigby RC Sixth Form College
Wigan 09/2017 - 06/2019
Skills
- I strongly believe that I have a great experience from a customer service point of view, every job that I have had from being 14 years old has been based on customer service and ensuring customers are fully satisfied when leaving the establishment or ending the phone call
Languages
English
Fluent
Timeline
Sales advisor
InteractCC
06.2022 - Current
Head Waitress
Toscana Mediterranean Hindley
04.2018 - 06.2022
Saturday Girl
Look Ahead Hairdressers
11.2014 - 04.2018
Bachelor of Arts - Primary teaching
Edge Hill University
09/2019 - 05/2022
NVQ Level 3 - Health and social care
St John Rigby RC Sixth Form College
09/2017 - 06/2019
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