Leah Hartnoll
Erith,Kent
Summary
Dedicated professional with a strong focus on team collaboration and exceptional communication skills. Experience in money handling, customer service, and time management, ensuring efficient operations and high levels of client satisfaction. Proven track record employee management. Skilled in training and development, staff performance, absence monitoring, and basic HR procedures. Committed to leveraging these competencies to drive organisational success and foster a productive work environment.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
People & Culture Store Administrator
Primark
Dartford, Kent
11.2024 - Current
- Organised back-office paperwork enhancing overall administration efficiency.
- Collaborated with store management to implement promotional activities.
- Facilitated smooth daily operations by managing administrative tasks effectively.
- Supported management in recruitment and staff development processes.
- Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Compiled data for detailed personnel records, ensuring legal compliance.
- Assisted in payroll administration for accurate and timely salary disbursement.
- Ensured fair treatment of all employees by implementing company policies diligently.
- Completed new joiner onboarding documentation and reference checks.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Managed all colleague's personnel files, including ensuring the correct Right to Work documents are stored appropriately.
Cash Office Assistant
Primark
Dartford
01.2023 - 06.2023
- Counting all money taken in through the tills from the previous day
- Entering all figures onto a system to track intake and any discrepancies
- Report discrepancies to a manager
- Confidently handling large quantities of cash up to £25,000
- Manage the tills; additional change or cash lifts where needed
- Count refund receipts and record missing receipts
- Prepare lodgements to be collected
- Count the safe balance
- Prepare weekly store reports for filing
- Complete petty cash
Senior Scan Assistant
Window to the Womb
Bexleyheath
10.2021 - 04.2023
- Welcoming patients into the clinic
- Handling payments of appointments and any extras
- Handle patient concerns and escalate major issues to the supervisor
- Produce content for websites and social media channels to enhance brand visibility
- Actively listen to patients to fully understand requests and address concerns
- Inspect products and services to comply with quality standards
- Act as a chaperone to pregnant ladies and their families using our clinic for pregnancy scans, sitting in the room during their scan to be their support whether it be good or bad news
- Spend time with the patient and their families helping them make decisions on the best products to buy, whether it be gender reveal items or gifts
- Giving emotional support to the mother and the family when they receive bad news, making referrals to hospitals when needed and giving important information for them to take away with them
- Keeping patient confidentiality by not discussing any personal information in front of or with others who are not with the patient
- Sitting in on transvaginal scans as well as transabdominal scans, taking notes from the sonographer to create a report for the patient
- Recording each scan for our records and the patient's convenience
- Make sure the clinic is kept clean and correctly disinfected at the end of each day with specifically chosen disinfectants used for such clinics
- Cleaning and disinfecting the clinic including using specific disinfectants
- Being fully certified in all areas to give the correct support and make each patients experience as comfortable as possible
Trainee Dispenser
Lloyds Pharmacy
Bexleyheath
05.2021 - 07.2021
- Arranged orderly pharmacy storage for ease of item retrieval
- Authorised repeat prescriptions ahead of dispensation
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Entered updated patient and medication information to generate prescription labels
- Handled cash register closing duties to prepare for next shift
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages
- Maintained complete patient and customer confidentiality of sensitive health and personal data
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
- Secured medication against tampering or theft by following controlled drug specifications
- Labelled drugs clearly to enable safe storage and use
- Kept pharmacy areas organised to promote better staff productivity
Hairdresser
Louise Lambell & Co
Bexley
06.2016 - 04.2019
- Carried out customer shampooing, conditioning and head massaging before handing to senior stylists for cutting, coloring and styling
- Conducted consultations with customers when booking appointments to obtain an extensive understanding of requirements and calculate appointment pricing and timeframe
- Kept salon clean and tidy through regular visual merchandising, hair sweeping and treatment area cleaning
- Shadowed senior stylists to obtain extensive understanding of hairstyling, cutting and shampooing techniques
- Took appointments over the phone, face-to-face and through email, scheduling into diaries for organisational purposes
- Assisted with tasks when required by salon stylists, including retrieving appliances and styling hair
- Carried out basic cuts and trims to customer's hair after colouring, adding layering, shaping and fringes when required
- Washed and conditioned clients' hair, giving scalp massages upon request
- Answered phone calls and scheduled appointments in salon calendar
- Built and maintained strong client relationships, increasing clients base
- Supported smooth running of daily appointments by assisting hairdressing team
- Provided personalised service, resulting in exceptional rate of client satisfaction and repeat bookings
- Disinfected and readied equipment for salon staff use
- Welcomed customers upon arrival, chatting and providing reading materials until appointment time
Education
Hairdresser -
Louise Lambell & Co
06.2016 - 04.2019
Bexleyheath Academy - undefined
Bexleyheath Academy
09.2011 - 05.2016
hairdressing, maths and English
London Skills for Growth
06.2016 - 05.2018
Skills
- Team-focused
- Communication
- Money Handling
- Customer Service
- Time Management
- Audit compliance mastery
- Cash handling
- Employee management
- Training and Development
- Staff performance and absence monitoring
- Data analysis
- Employee training
- Basic HR procedures
Certification
- Basic online first aid course, 10/24/21
- Qualified to use Tristel Duo ULT for high-level disinfection of endocavity ultrasound probes, 10/24/21
- Safeguarding Adults Level 2, 27/10/21, Safeguarding refresher 31/03/25
- Safeguarding Children Level 2, 27/10/21
- DBS Checked, 01/11/21
- Cyber Threads 31/03/25
- Data Protection 31/03/25
Personal Information
- Date of birth: 09/20/99
- Gender: Female
- Nationality: White British
Affiliations
- Holidays
- Shopping
- Swimming
Languages
English
Fluent
References
References available upon request.
Timeline
People & Culture Store Administrator
Primark
11.2024 - Current
Cash Office Assistant
Primark
01.2023 - 06.2023
Senior Scan Assistant
Window to the Womb
10.2021 - 04.2023
Trainee Dispenser
Lloyds Pharmacy
05.2021 - 07.2021
Hairdresser
Louise Lambell & Co
06.2016 - 04.2019
Hairdresser -
Louise Lambell & Co
06.2016 - 04.2019
hairdressing, maths and English
London Skills for Growth
06.2016 - 05.2018
Bexleyheath Academy - undefined
Bexleyheath Academy
09.2011 - 05.2016
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