Leah Gould
Southampton,United Kingdom
Summary
I am a positive and motivated individual who thrives in fast-paced environments and performs well under pressure. I consistently meet individual and company targets while maintaining a high standard of work. I enjoy taking on new challenges and give full commitment to every task. I am a perfectionist with strong attention to detail, which enables me to deliver work to a high quality. Outside of work, I am a cheerleading coach and athlete with a lifelong passion for the sport, having been involved since the age of three.
Overview
7
7
years of professional experience
Work history
Team Leader
Cineworld
Whiteley, Hamsphire
2025.07 - Current
- Led and managed teams to meet operational goals through effective delegation, coaching, and collaboration.
- Oversaw daily cinema operations, including staffing, scheduling, and resource allocation, to ensure smooth service delivery.
- Delivered training to improve team performance, efficiency, and customer satisfaction.
- Maintained high standards of customer service, health and safety compliance, and site cleanliness.
- Managed stock control, cash handling, and supported marketing initiatives to drive engagement and attendance.
Programme director
Fantasy Allstars CIC
Chandlers Ford, Hamsphire
2018.09 - Current
- Planned and delivered structured training programmes to develop skills, teamwork, and performance.
- Coached and mentored athletes to build confidence, leadership, and resilience in a supportive environment.
- Created tailored routines highlighting individual strengths and improving team cohesion.
- Implemented safety protocols to ensure athlete welfare and confidence.
- Organised try-outs, competitions, uniforms, and fundraising to support squad operations.
- Maintained clear communication with parents and committed to ongoing professional development.
Quality Auditor
Innovation Group
Whiteley , Hamsphire
2021.06 - 2024.03
- Reviewed service calls and quality processes against set standards to ensure accuracy, consistency, and compliance.
- Participated in calibration sessions and audit forums to maintain fair and high-quality evaluations.
- Provided clear, constructive feedback to management on training effectiveness and performance improvement.
- Planned and conducted internal audits, reviewing documentation, processes, and customer complaints to identify risks and areas for improvement.
- Worked closely with cross-functional teams to refine procedures, implement improvements, and prevent recurring quality issues.
- Presented audit findings and recommendations to senior management to support informed decision-making.
- Delivered quality assurance training to new staff using engaging and interactive methods.
Education
A-Levels - Level 3 Travel and Tourism, Introductory to Cabin Crew
Itchen College
Southampton 2019.01 - 1 2021
GCSEs - Citizenship Studies, Mathematics, Combined Science, Geography, Spanish, English Language, English Literature, Food preparation and nutrition
Brookfield Community School
Southampton 2016.01 - 1 2018
Skills
- Leadership
- Patience
- IT proficiency
- Problem-solving
- Task prioritisation
- Quality assurance
- Safety awareness
- E-commerce knowledge
- Adaptability
Accomplishments
I led and coached a team of 11 cheerleaders aged 9–15, guiding them through training, preparation, and international competition. This included taking the team to the United States to compete at a World Championship event, where they achieved outstanding success and were crowned Global Champions
Work Experience
In my experience as a cheerleading coach and quality auditor, I have developed strong leadership, organisation, and attention to detail. I work confidently under pressure, meet strict standards and targets, and consistently deliver high-quality outcomes in fast-paced environments.
Timeline
Team Leader
Cineworld
2025.07 - Current
Quality Auditor
Innovation Group
2021.06 - 2024.03
A-Levels - Level 3 Travel and Tourism, Introductory to Cabin Crew
Itchen College
2019.01 - 1 2021
Programme director
Fantasy Allstars CIC
2018.09 - Current
GCSEs - Citizenship Studies, Mathematics, Combined Science, Geography, Spanish, English Language, English Literature, Food preparation and nutrition
Brookfield Community School
2016.01 - 1 2018