Leah Dowdall
Executive Assistant
London
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination.
Overview
11
11
years of professional experience
Work History
Executive Assistant
ICSA, The Governance Institute
2016.01 - 2021.01
- Provided a full range of administrative support to the CEO, Executive team and board members that included management of calendar, meetings, expenses and travel.
- Transcribed audio for all outgoing emails, documents and reports for the CEO.
- Screened all calls and emails and responded accordingly to support executive correspondence.
- Managed and coordinated yearly Presidents Lunch event including staffing, accommodations, hospitality and materials.
- Worked closely with the Governance team supporting the organisation of board meetings and events, creating board packs and presentations and liaising with board members.
- Handled logistics, agendas, meetings and extensive travel arrangements and itineraries for many overseas events attended by the CEO and President such as graduations and the launch of new branches.
- Worked alongside several different departments across the company to provide ad hoc assistance on projects and events.
Receptionist/PA
ICSA:The Governance Institute
2014.01 - 2016.01
- Provided excellent customer service by promptly answering and directing a large volume of incoming calls.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to two Directors including scheduling meetings, travel and working alongside their departments on various projects on an ad hoc basis.
- Ordered and distributed office supplies and achieved an underspend on budget through supplier price negotiation.
Customer Assistant
Lloyds TSB
2010.01 - 2014.01
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Managed customer service inquiries and complaints.
- Counted, verified and handled bank deposits and transactions.
- Was recognised by the local director and awarded for my excellent customer service skills that gained my branch its first Level 4 status.
Education
Trinity School
United KingdomSOUTERS
ICSA
Best STL
Skills
Customer Service
Event Management
Organization and planning
Discretion
Timeline
Executive Assistant
ICSA, The Governance Institute
2016.01 - 2021.01
Receptionist/PA
ICSA:The Governance Institute
2014.01 - 2016.01
Customer Assistant
Lloyds TSB
2010.01 - 2014.01
Trinity School
SOUTERS
ICSA
Best STL