- Reading contemporary, and classic literature
- Developing designs
- Virtual programs (eg photoshop, excel, R studio, etc)
LEAH DAND
Glasgow,Lanarkshire
Summary
Dynamic Hospitality Manager experienced in cultivating effective time-management skills and broadening subject knowledge in fast-paced environments. Enhanced leadership and training capabilities through progression from staff member to managerial role, fostering a positive work environment and motivating teams to exceed service standards. Committed to expanding alcohol knowledge while leveraging academic background to enrich expertise in the hospitality field.
Overview
6
6
years of professional experience
Work History
Duty Manager - The Last Bookstore
Lazzurri Group
Glasgow
11.2023 - Current
- Led a team and modelled exceptional customer service daily.
- Resolved complaints effectively, enhancing customer satisfaction and loyalty.
- Developed book-themed drinks menus, enhancing guest experience and engagement.
- Trained staff in making classic cocktails and menu-specialised drinks.
- Managed cash handling and safe till procedures, ensuring accuracy and security.
- Organised staff schedules for smooth shift transitions to keep daily shifts running smoothly.
- Fostered a positive work environment for smooth daily teamwork.
- Upheld compliance consistency by following set standards and procedures.
Waitress
The Fence Gate Inn / The Eagle at Barrow
Barrow
04.2021 - 09.2023
- Welcomed new customers warmly upon arrival to create a friendly atmosphere., discussed specials, and took drink orders along with food orders.
- Demonstrated enthusiasm and commitment to excellent service, contributing to increased customer referrals and walk-in traffic.
- Shared knowledge of the menu, enabling customers to make personal decisions based on taste and helped create a personal experience for each customer.
- Upsold higher-end products from the specials boards, enhancing customer dining experiences and driving sales growth.
- Responded to customer questions about menu items and services to ensure informed choices., and recommended items, and helped to emphasise the variety of choices tailored to each customer.
- Assisted in training new waitstaff on food handling, customer service and health & safety procedures.
- Remained calm and poised during shift and contributed to lots of teamwork.
- Collected payment for food and drinks served balanced cash receipts.
- Developed restaurant branding initiatives, including quiz nights, specials boards, and live music events.
Intern
Warburtons
Bolton
06.2022 - 06.2022
- Coordinated with HR and Marketing teams on initiatives to enhance employee engagement and brand awareness. (Reference available upon request)
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Maintained organised and updated file systems for easy staff use.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Education
(BA) - Economics and Marketing
University of Strathclyde
Glasgow10-2026
A-Levels -
Clitheroe Royal Grammar
Clitheroe06-2023
GSCES -
Blessed Trinity RC College
Burnley05-2021
Skills
- Customer relationship management
- Onboarding training
- Onboarding training strategies
- Operational leadership
- Conflict resolution
- Staff motivation techniques and leadership
- Effective communication
- Creative problem solving
- Collaborative and adaptable
- Conscientious and hard-working
- Microsoft Excel
- Microsoft Excel
OTHER QUALIFICATIONS
Bronze Duke of Edinburgh, Brownies Young Leader Qualification, including safeguarding.
Interests
Timeline
Duty Manager - The Last Bookstore
Lazzurri Group
11.2023 - Current
Intern
Warburtons
06.2022 - 06.2022
Waitress
The Fence Gate Inn / The Eagle at Barrow
04.2021 - 09.2023
(BA) - Economics and Marketing
University of Strathclyde
A-Levels -
Clitheroe Royal Grammar
GSCES -
Blessed Trinity RC College