Leah Cooper
Atherstone
Summary
From a young age, I've always been drawn to roles where I can directly impact people's lives. My experiences as a care assistant, waitress, and cashier have equipped me with invaluable communication and organizational skills, teaching me how to thrive even when the pressure is on. I'm Leah Cooper, and I'm driven by a strong work ethic and a positive attitude, always ready to contribute to team success.
I am particularly proud of my background in support work, where I've spent several years fostering client development in both day program and group home settings. Whether it's facilitating physical activities or tracking educational milestones, I'm deeply committed to helping others reach their full potential. This role has honed my ability to observe, remain patient, and collaborate effectively as part of a team.
Now, as I look to further my professional growth, I am eager to find opportunities where I can leverage my customer service skills and dedication to making a difference. Punctuality is more than just a habit for me; it's a reflection of my commitment. I am excited about the prospect of bringing my reliable support and unwavering positive attitude to a role where I can continue to learn, grow, and contribute to a supportive and dynamic environment.
Overview
9
9
years of professional experience
Work History
Support Worker
Polesworth Group Homes
Tamworth
07.2024 - Current
- Assisted clients with daily living activities to enhance their independence.
- Provided emotional support and companionship to improve client well-being.
- Coordinated care plans with healthcare professionals for comprehensive client support.
- Monitored client health and reported changes to relevant healthcare providers.
- Documented client progress and maintained accurate records for care continuity.
- Implemented safety protocols to ensure a secure environment for clients.
- Administered post-donation medication when necessary according to protocol.
Shop Assistant
Planters Garden Centre
04.2024 - 06.2024
- Operated cashier stand, efficiently processing transactions and reward cards for customer benefits.
- Built rapport with customers through friendly, knowledgeable service.
- Created attractive merchandise displays to maximize customer engagement and purchases.
- Guided customers on product selections based on interests and promotional offers.
- Responded to customer inquiries with accuracy and professionalism.
- Assisted in store opening and closing procedures as needed.
- Served over 100 customers during each shift, maintaining high service standards.
- Maintained store organization by performing daily cleaning and inspection tasks.
Care Assistant
Bentley House Care Centre
Atherstone
08.2023 - 01.2024
- Built trusting relationships with a wide variety of patients.
- Provided personal assistance to clients of ages 55+; helped them to bathe, dress, and eat.
- Worked within the home to provide patients with care.
- Achieved extremely high standards of patient health and safety.
- Focused on personal hygiene, mental stimulation, and the overall well-being of patients.
- Ensured the homes of clients were comfortable and clean.
Care Assistant
Ave Maria Care
Tamworth
03.2022 - 07.2023
- Responsible for administering medication.
- Built trusting relationships with a wide variety of patients.
- Enabled clients to remain in their homes while also maintaining as much independence as possible.
- Provided personal care to clients of all ages; helped them to bathe, dress, and eat.
- Worked within the local community to provide patients with care at home.
- Achieved extremely high standards of patient health and safety.
- Focused on personal hygiene, mental stimulation, and the overall well-being of patients.
- Transported clients to different activities and appointments.
- Ensured the homes of clients were comfortable and clean.
Waitress/Bar Staff
The Wolferstan Arms
Shuttington
11.2021 - 02.2022
- Ability to work in a fast-paced environment
- Attention to detail when preparing drinks or food
- Ability to work well in a team
- Ability to keep the bar area clean and organized
- Knowledge of food safety and hygiene practices
- Ability to handle difficult customers or situations
- Ability to work under pressure and handle stressful situations
- Ability to work independently and take initiative when necessary
- Took orders and took note of any food allergies
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Accurately handled large amounts of money on the cash register.
Waitress/Bar Staff
The Rose Inn
Atherstone
11.2019 - 11.2021
- Handled customer complaints with empathy and composure.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Accurately handled large amounts of money on the cash register.
- Mixed coffee-infused alcoholic and non-alcoholic drinks.
- Cleaned bar area, kitchen and eating area.
- Took orders and waited on tables.
- Directed guests to their tables.
- Performed daily tasks, such as setting tables, serving food and cleaning restaurants.
- Expert knowledge of restaurant menus and daily specials.
- Handled money and used the payment system to input orders and print bills.
- Trained new staff.
- Took orders and took note of any food allergies.
Shop Assistant
Baddesley Stores
Baddesley Ensor
08.2017 - 08.2019
- Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate.
- Maintained and operated the store during manager's absence.
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.
- Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases.
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters.
- Responded accurately and professionally to all customer queries.
- Opened and closed the store with a colleague when needed.
- Served over 100 customers during a shift.
- Adhered to rules concerning uniform and cash register handling.
- Examine and inspect items and report any damage to the supervisor.
- Performed daily tasks to ensure a neat, clean and organized store.
- Helped customers both in person and over the phone.
- Assisted with product display and pricing.
- Balanced sales and receipts.
- Provided training and assistance to new cashiers.
- Processed credit card and check payments.
Food Handler
Baddesley Fish Bar
Atherstone
07.2016 - 06.2017
- Kept tables and window sills clean and salt and pepper shakers full before opening the restaurant.
- Answered customers' queries, provided appropriate assistance and met their requests during service.
- Prepared entrées, desserts, soft drinks, and salads when kitchen staff was stretched thin to maintain proper workflow.
- Trained new restaurant employees in daily restaurant tasks and activities to ensure a smooth transition into their workstations.
- Prepare attractive and delicious fast foods using different items.
- Obtain card and cash payments from customers for their orders.
- Kept the restaurant clean and orderly at all times.
- Made drinks, desserts, and special food for our customers.
- Received orders from customers and served them in an orderly fashion.
- Handled customers' queries and complaints about services and food to their satisfaction.
Education
Bachelor of Science - Forensic Psychology
Coventry University
Coventry11-2025
A-levels - Forensics, maths, health and social, travel and tourism
The Polesworth School
Tamworth06.2022
GCSE or equivalent - Grades a-c
The Queen Elizabeth Academy
Atherstone01.2022
Skills
- Customer service
- Sales
- Social media
- Excellent written and communication skills
- Positive Attitude
- Problem solving
- Knowledge on brand and products
- Verbal and written communication
- Personal Care
- Caregiving
- Home Health
- Team collaboration
- Emotional support
- Relationship building
Additional Information
I am fully flexible, as I have now completed university, I am just waiting for my graduation date which is predicted for November.
References
References available upon request.
Timeline
Support Worker
Polesworth Group Homes
07.2024 - Current
Shop Assistant
Planters Garden Centre
04.2024 - 06.2024
Care Assistant
Bentley House Care Centre
08.2023 - 01.2024
Care Assistant
Ave Maria Care
03.2022 - 07.2023
Waitress/Bar Staff
The Wolferstan Arms
11.2021 - 02.2022
Waitress/Bar Staff
The Rose Inn
11.2019 - 11.2021
Shop Assistant
Baddesley Stores
08.2017 - 08.2019
Food Handler
Baddesley Fish Bar
07.2016 - 06.2017
Bachelor of Science - Forensic Psychology
Coventry University
A-levels - Forensics, maths, health and social, travel and tourism
The Polesworth School
GCSE or equivalent - Grades a-c
The Queen Elizabeth Academy
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