Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

LEAH CLARA QEBLAWI

Edinburgh,Midlothian

Summary

Proven leader with a track record at Gordon Ramsay Restaurants, adept in staff training and development and exceptional at fostering customer satisfaction. Skilled in task delegation and communication, I excel under pressure, ensuring seamless operations and team harmony. Achieved significant improvements in service delivery by implementing effective training programmes and operational strategies.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work history

Assistant manager

Las Iguanas
Edinburgh
10.2024 - Current
  • Handled customer complaints effectively.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Created a positive work environment, resulting in higher employee morale.
  • Provided support to manager during audits, ensuring accurate reports.
  • Improved customer service by implementing new procedures and protocols.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Scheduled maintenance repairs and pest proofing Call - outs.

Assistant manager

Gordon Ramsay Street Burger
Edinburgh
10.2023 - 10.2024
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Coached and mentored new employees on company policies and procedures.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties in both FOH and BOH.
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
  • Implemented team incentives and distributed small portion of TRONC weekly.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Interviewed potential job candidates and made hiring recommendations to general manager

Supervisor

Hanams Restaurant
Edinburgh
09.2020 - 12.2022
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Promoted positive dining experience with exceptional customer service skills.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Ensured smooth operation by effectively managing all front of house staff.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Trained new staff members.
  • Responsible for wine/drink orders at the bar, maintaining and rotating stock.

Office administrator

DJ Alexander
06.2019 - 03.2020
  • Supported the New Business Department in uploading ITLs and AMLs on CFP (winman) as well as uploading images on the website using CFP.
  • Supported the Sales Reception Department in keeping track of properties' keys, phone support, dealing with queries as well as setting up Sales Agents and hanging brochures.
  • Supported the Legal Department in uploading conveyancing files to the system using Proclaim and LawWare, processed property sales transactions through Proclaim as well as phone support and dealing with queries.
  • Main phone support to the Maintenance Department, tending to the majority of incoming calls, dealing with queries, transferring calls to the relevant departments, uploading any issues reported onto SOLA. Following up on reported issues and being responsible for a case load of 30-40 jobs at any given time.
  • Arranging access for contractors, notifying landlords of reported issues, confirming fund availability for upcoming maintenance jobs and issuing approval accordingly.
  • Updating both tenants and landlords on progress.
  • Managed the Lettings reception desk which included organizing key requests, setting up key packs for contractors and Property Managers ensuring all are available and functional according to incoming requests and appointment diaries and handling all correspondence within the reception emails.

Assistant manager

Pizza hut
Edinburgh
01.2018 - 06.2019
  • Managed cash registers accurately reducing discrepancies at EOD reconciliation.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Coached and mentored new employees on company policies and procedures.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Coordinated with drivers on delivery routes to ensure a quick and easy delivery time.

Education

Professional Cookery -

Edinburgh College

Skills

  • Task Delegation
  • Staff Training and Development
  • Customer service and satisfaction
  • Communication
  • Teamwork
  • Excellent Under Pressure
  • Adaptable
  • Motivated
  • Compliance awareness

Custom

References available upon request

Timeline

Assistant manager

Las Iguanas
10.2024 - Current

Assistant manager

Gordon Ramsay Street Burger
10.2023 - 10.2024

Supervisor

Hanams Restaurant
09.2020 - 12.2022

Office administrator

DJ Alexander
06.2019 - 03.2020

Assistant manager

Pizza hut
01.2018 - 06.2019

Professional Cookery -

Edinburgh College

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LEAH CLARA QEBLAWI