LEAH BETTELEY
Summary
A motivated, dedicated individual with a strong foundation in developing and implementing communication plans alongside competent administrative skills. Proficient in writing, editing, utilising Office IT software with outstanding written and verbal communication skills. Skilled in crafting material across various communication platforms, accomplished at collaborative work, and proficient in managing deadlines. I strive to continue enhancing my skills, broadening my knowledge, and fostering growth and innovation. I am passionate about theatre and have always immersed myself in it—whether by performing in school shows, studying, or engaging with it for enjoyment. I thrive in environments that allow me to express my creativity and hope to leverage this in my professional career.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Marketing and Admin Lead
Caring Prospect (Full-Time)
06.2023 - Current
In my role as a Marketing Admin Lead, I actively collaborate with staff and management to orchestrate seamless office operations and enhance overall coordination. Within my responsibilities I:
- Diligently manage documentation and paperwork through organising files, implementing stringent measures to prevent breaches of data protection, and to ensure safeguarding for the young people in our care.
- Schedule and organise calendar meetings with timely notifications on Outlook to management and staff members.
- Organise and lead key events, including Children in Need, Mental Health Day, and other important initiatives.
- Develop targeted promotional brochures for mentoring programmes, crafted to resonate with a specific target audience, resulting in a rise in traffic to the company website, increased referrals, and business productivity.
- Utilise Excel to precisely track staff performance, files, references, and annual leave entitlement.
- Utilise Microsoft Word to develop crucial documents and oversee staff completion to meet Ofsted compliance standards, providing effective time management and improved communication.
- Assist in updating and completing staff DBS checks accurately through the UCheck platform to adhere with regulatory standards.
- Evaluate and revise safeguarding policies and procedures, then disseminate them to staff.
- Create guides and booklets designed to convey information that is both informative and instructional for service users, staff, and social care professionals.
- Serve as a communication liaison between companies and colleagues via phone, email, and in-person interactions.
Waitress
Simla (Part-Time)
06.2021 - 05.2023
In my role as a waitress, I was responsible for a range of tasks whilst providing a friendly, courteous service, ensuring the satisfaction and contentment of the customers. Among my duties I:
- Greeted customers to provide a welcoming atmosphere and boost customer retention.
- Precisely handled payment transactions, carefully managing both cash and credit payments to maintain a smooth cash flow.
- Accurately processed customer orders via telephone and various apps, ensuring precision in understanding customer requirements.
- Navigated app interfaces adeptly to keep customers informed about any delays and communicate promptly if adjustments to the order are necessary.
- Swiftly resolved customer conflicts or issues assuring customer satisfaction.
- Liaisoned with app providers in the event of any queries or complaints.
Skills
- Accomplished in various IT packages (Canva, Excel, Word, Office, company specific systems, and other various apps)
- Confident communicator
- Adaptable to new systems
- Proficient in writing and editing
- Flexible
- Self-motivated
- Successfully completed 33 courses, encompassing Equality, Diversity And Cultural Competence, General Data Protection Regulation (GDPR) Office Based Employee, Health And Safety Advanced Level, First Aid Paediatric
- Consistently adhere to safeguarding protocols and entrusted to relay confidential information responsibly
Certification
- Achieved two drama award for outstanding performance.
- Participated in various theatre productions after school hours.
- Participated in NCS (National Citizen Service) developing teamwork skills through collaboratively overcoming challenges. I formed enhanced confidence and communication skills by organising events and delivering a pitch, raising funds for the children at Cranmer Day Centre.
- Collaboratively produced a script and film parallel to independently crafting a film treatment and poster as part of my degree, both scoring a first-class mark.
References
References available upon request.
Education
Bachelor of Arts with Honours English and Drama, 07/2023
Birmingham City University
Second class: Division 1
Key Modules: Making Theatre, Contemporary Theatre and Theory, Shakespeare Studies, Drama and Origin, Film Studies and Foundations of Language.
Key Skills: Creativity, Critical Analysis, Research, Cultural awareness, Design and Language Analysis.
A Levels, 08/2020
Ormiston Shelfield Community Academy
BTEC Level 3 Performing Arts - Distinction* Distinction
English Language and Literature - D
GCSE, 08/2018
7 GCSES C - Distinction*
Work Placement
Assistant in Drama and English | Walsall Academy Secondary School
- Showcased creativity and communication skills by supporting students in refining their writing abilities and inspiring creativity. Notably, one student adopted and incorporated my idea into their drama performance, which achieved high merit from their assessors.
Observer | Lloyds Bank
- Demonstrated awareness of the different departments and their importance, gaining first-hand experience on the daily operations whilst sustaining a professional manner and understanding of workplace practices.
Interests and Hobbies
- I relish attending the theatre with friends and family.
- I enjoy reading Romance and Mystery genres.
- I like making Tik Tok's, engaging in new trends.
- I engage with a diverse range of performance, movie, and book reviews to gain insights into different viewpoints. This allows me to understand diverse opinions and improve my own understanding.
- I treasure travelling and visiting different museums to acquire knowledge on the locations history and culture.
Timeline
Marketing and Admin Lead
Caring Prospect (Full-Time)
06.2023 - Current
Waitress
Simla (Part-Time)
06.2021 - 05.2023
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