Leah Aulsebrook
Bishops cleeve ,Gloucestershire
Summary
A dedicated professional with a strong background in community networking and empathy development. Demonstrates exceptional skills in vulnerability identification, resilience building, and conflict de-escalation. Adept at providing benefits advice and fostering diversity appreciation, while maintaining a non-judgmental attitude. Committed to understanding vulnerability and promoting self-awareness to enhance personal growth and community well-being.
Compassionate professional with talent for communication and relationship-building, alongside strong problem-solving abilities. Proven skills in engaging diverse communities and providing support services. Committed to driving positive social change and fostering community well-being.
Offering strong interpersonal and communication skills with passion for helping communities. Knowledgeable about supporting diverse groups, managing outreach programmes, and fostering positive relationships. Ready to use and develop empathy, organisational skills, and adaptability to adapt in any role.
Overview
19
19
years of professional experience
Work History
Property Manager
p3 Housing
Cheltenham, Gloucestershire
10.2025 - Current
- Managed rental finances, late payments, expense record-keeping and payment processing.
- Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
- Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.
- Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
- Completed thorough property inspections before, during and after tenancies.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
Assertive outreach worker
P3 Charity
Cheltenham, Gloucestershire
06.2013 - 07.2026
- Secured stable accommodation for clients, contributing to a reduction in street homelessness.
- Supported clients through complex bureaucracy processes related to benefits and housing applications.
- Assessed needs of service users for tailored support plans.
- Identified potential risks with service users, implementing risk management strategies effectively.
- Provided emotional support to homeless individuals, enhancing mental well-being and resilience.
- Provided mental health support to service users and identified community resources.
- Promoted independence and well-being in vulnerable adults and children, fostering positive life outcomes.
- Encouraged engagement in recreational activities as a means towards rehabilitation and recovery.
- Supported integration of service users back into community life to maximise successful transition rate.
- Created targeted support programmes based on client interviews and assessments.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Community support worker
Guidepost
Cheltenham, Gloucestershire
01.2008 - 06.2013
- Improved client autonomy through targeted daily living skills training, enabling greater independence.
- Facilitated group activities to foster social interaction and strengthen community bonds among members.
- Promoted community integration by creating social engagement plans for clients.
- Coordinated multidisciplinary teams to develop personalised care plans that better meet service users' needs.
- Conducted regular home visits to assess the needs of isolated clients.
- Helped clients manage their finances responsibly, fostering financial independence.
- Built strong relationships with families to ensure seamless support services delivery.
Education
Diploma of Higher Education - Health and social care
city and guides
cheltenham12-2017
NVQ Level 3 - safe guarding Adults
CPD
Cheltenham, Gloucestershire06-2024
NVQ Level 2 - Mental health
CPD
Cheltenham, Gloucestershire06-2024
Skills
- Tenant engagement
- Client needs assessment
- Adaptability
- Tenant support strategies
- Property management knowledge
- Professional integrity
- Housing stability initiatives
- Crisis management
- Housing policy knowledge
- Client relations
- Cultural competency
- Dispute resolution
- Property risk management
- Property inspections
- Negotiation skills
- Financial documentation
- Client relationship management
- Risk assessment
- Housing application support
- Community integration
- Support plan creation
- Needs assessment
- Independence promotion
- Customer service
- Positive attitude
- Communication skills
- Safeguarding knowledge
- Safeguarding protocols
- Mental health awareness
Timeline
Property Manager
p3 Housing
10.2025 - Current
Assertive outreach worker
P3 Charity
06.2013 - 07.2026
Community support worker
Guidepost
01.2008 - 06.2013
Diploma of Higher Education - Health and social care
city and guides
NVQ Level 3 - safe guarding Adults
CPD
NVQ Level 2 - Mental health
CPD