Leah Akers
Allenton ,Derby
Summary
I am currently an organised Night Manager equipped to oversee nightly operations within the hospital. I create an upbeat and determined atmosphere and continue to motivate other employees to be their best. I oversee 3 different services - Portering, HealthCare Cleaning and Switchboard. Should any issues occur within these services, I hold the responsibility to problem solve and keep employees feeling a boosted morale. I offer strong leadership and communication skills whilst also maintaining my bubbly and approachable personality. Thank you for taking the time to read through my CV.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Portering Night Manager
ISS UK
Mickleover, Derby
2026.09 - Current
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Delegated tasks efficiently to maximise productivity.
- Ensured patient safety by transferring them to different hospital departments.
- Escalated critical issues observed whilst on duty to concerned personnel promptly.
- Collected medical waste with proper care, maintaining hygiene standards.
- Kept to strict patient confidentiality policies regarding patient records and information.
- Delegated tasks at hand to keep with the patient flow throughout the hospital.
Switchboard Supervisor
ISS UK
Mickleover, Derby
2024.09 - 2025.08
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within the team.
- Assisted in the recruitment process for hiring quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Managed daily operations to increase productivity.
- Supervised activities of workers and enforced safety regulations.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Hospital porter
ISS UK
Mickleover, Derby
2023.01 - 2024.09
- Ensured patient safety by transferring them to different hospital departments.
- Moved heavy equipment between departments, facilitating optimal use of resources.
- Transferred patients safely between wards to receive treatment.
- Brought and collected medical gases to different departments and wards.
- Operated hospital beds, trollies, portering chairs and wheelchairs in line with hospital policies and correct manual handling techniques.
- Undertook delivery of specimens and blood samples to laboratories.
Education
GCSEs - General Education
DerbyMoor Academy
Littleover, Derby 2016.09 - 2021.09
Skills
- Professionalism under pressure
- Empathy and understanding
- Night-Time supervision
- Time-Sensitive tasks
- Health and Safety regulations
- Facility inspection
- Resilient and adaptable
- Patience and tolerance
Affiliations
- Guitar
- Singing
- Reading
- Concerts
- Writing
- Hikes
Accomplishments
GEM award (Going the Extra Mile)
Timeline
Portering Night Manager
ISS UK
2026.09 - Current
Switchboard Supervisor
ISS UK
2024.09 - 2025.08
Hospital porter
ISS UK
2023.01 - 2024.09
GCSEs - General Education
DerbyMoor Academy
2016.09 - 2021.09