Lea Martinez
Haymarket,Edinburgh
Summary
I am a friendly, hardworking and reliable person with experience in customer service and hospitality. I enjoy working with people and always try to make sure customers have a positive experience. I am a quick learner and confident working in busy environments, where I can stay calm and work well under pressure. I work well both independently and as part of a team, and I am always willing to learn new skills and take on new responsibilities.
Overview
1
1
year of professional experience
Work History
Bartender
Spread Eagle Hotel
Jedburgh, Scottish Borders
10.2024 - 07.2025
- Provided friendly and efficient customer service in a busy hospitality environment.
- Served up to 200 customers during busy shifts remaining calm and organised under pressure, also without compromising service quality.
- Adapted quickly to changing demands during busy shifts while continuing to provide good customer service.
- Took customer orders and prepared drinks accurately while maintaining a high standard of service.
- Handled cash and operated point-of-sale systems accurately and efficiently.
- Communicated confidently with customers and responded to questions and requests in a polite and professional manner.
- Worked closely with colleagues to keep service running smoothly, particularly during busy periods.
- Checked customer identification and followed age verification procedures when required.
- Cleared tables, removed used glassware and kept the service area clean and organised.
- Restocked supplies and prepared the bar before and during service to ensure everything was ready for customers.
Education
HNC - graphic design
British academy of graphic design
online study 2025 - Current
Scottish Highers -
Earlston high school
scottish borders 2018 - 2024
Skills
- Point-of-sale operation
- Cash handling accuracy
- Order accuracy
- Customer service
- Health and safety protocols
- Cleanliness standards
- Time management
- Multitasking efficiency
- Team collaboration
- Composure under pressure
- Problem resolution
- Clear & confident communication
- Customer relations
- Positive attitude
- Visual communication
- Memory retention
- Punctual
Timeline
Bartender
Spread Eagle Hotel
10.2024 - 07.2025
Scottish Highers -
Earlston high school
2018 - 2024
HNC - graphic design
British academy of graphic design
2025 - Current