Lea Fulton
Glasgow
Summary
I am an experienced customer service professional and retail manager with additional expertise in administrative support. Known for being positive, driven, and highly communicative, I bring a proven ability to manage administrative tasks while leading and motivating teams. I excel in leadership, staff training, cash handling, and leveraging performance reports to maximise sales potential. With strong problem-solving skills and a passion for learning, I thrive in fast-paced, team-oriented environments. Proficient in multitasking and committed to delivering outstanding customer service, I also have hands-on experience with a range of technologies designed to enhance front-of-house operations and overall customer experience.
Overview
4
4
years of professional experience
Work history
Work Experience - Receptionist
Dr Mills & Partners
Glasgow, Glasgow City
06.2025 - Current
- Processed prescriptions requests from multiple sources, including online system, telephone line, and in person repeat prescription request from patients and pharmacies.
- Scanned and organised prescriptions for collection by patients or dispatch to pharmacies, ensuring accuracy and confidentially.
- Entered new patient information accurately into the clinical system, supporting smooth registration and record-keeping.
- Uploaded and managed patient registration documents into the Docman system, maintaining thorough and compliant documentation.
- Signed in patients upon arrival using the clinical system, ensuring accurate appointment tracking and a smooth patient flow.
Trainee Manager
Schuh
Glasgow
02.2023 - 11.2024
- Provide consistent, excellent customer service in line with company expectations.
- Oversee store operations, including inventory management, stock management, and opening/closing procedures, while maintaining a safe and organised environment.
- Demonstrate team leadership through staff incentives, encouragement , constructive feedback, and praise, leading by example in all aspects of management.
- Implement visual merchandising with meticulous attention to detail, utilising reports to refine strategies.
Supervisor
Schuh
Glasgow
11.2022 - 02.2023
- Provide consistent, excellent customer service in line with company expectations.
- Drive service standards through regular service reviews and feedback sessions with staff.
- Supporting management in running efficient store operations.
- Assist in training and developing staff to enhance skills and knowledge.
Sales Advisor
Schuh
Glasgow
06.2021 - 11.2022
- Demonstrating exceptional customer service skills that met company expectations.
- Driving sales from the front by handling multiple customers and transactions.
Skills
- Time Management
- Customer Service
- Communication
- Leadership
- Team Work
- Problem Solving
- Cash Handling
- Administration & IT
- Business Management
Timeline
Work Experience - Receptionist
Dr Mills & Partners
06.2025 - Current
Trainee Manager
Schuh
02.2023 - 11.2024
Supervisor
Schuh
11.2022 - 02.2023
Sales Advisor
Schuh
06.2021 - 11.2022
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