Lea Dube
London
Summary
Dynamic leader with a proven track record at SOULSTICE LONDON, adept in customer service and complex problem-solving. Excelled in enhancing client satisfaction and team productivity through innovative solutions and effective relationship building. Achieved significant improvements in operational efficiency and customer engagement, leveraging skills in team leadership and decision-making.
Overview
8
8
years of professional experience
Work History
MANAGER
SOULSTICE LONDON
03.2024 - Current
- Curated Crystal selections, display and a dossier of properties
- Facilitated and curated Crystal-centric events for private clients, Tiffany and Redken.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Crystal Consultant
SOULSTICE LONDON
03.2023 - Current
- Curated specific Gift Sets and Experience packages, liaising with Wellness consultants from Soul Studio
- Fulfilled Online orders, regulated Online stock and Photographed Crystals for Social Media Posts
- Kept the shop clean and well-organized, restocking and arranging products to enhance the customer experience.
Project Manager
Roots Cafe
01.2024 - 10.2024
- Planned, designed, and scheduled phases for Roots Cafe.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated material procurement and required services for projects within budget requirements.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Headed Recipe Development and Menu Curation
Retail Sales Associate
Little Bread Pedlar
04.2021 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Consultant
Stephanie's Atelier
08.2018 - 09.2019
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Placement Associate
McPherson Education Services
08.2017 - 11.2017
- Provided comprehensive pre-interview coaching to candidates, improving interview performance and increasing overall placement success rates at Australian Educational Institutions.
- Managed a high volume of open applications simultaneously, prioritizing tasks effectively to meet deadlines without sacrificing quality or client satisfaction.
- Increased client satisfaction by providing timely updates on candidate progress and maintaining open lines of communication throughout the placement process.
Education
Bachelor of Science - Political Studies & Anthropology
Rhodes University
Grahamstown, South Africa Honours - Political Studies
Rhodes University
Grahamstown, South Africa Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Relationship building
Film-making, Reading & Baking
I enjoy creative challenges and the opportunity to explore new experiences. I feel that these hobbies nurture introspection and new outlooks; offering gentle opportunities for growth and adventure.
Languages
English, German
Native language
Timeline
MANAGER
SOULSTICE LONDON
03.2024 - Current
Project Manager
Roots Cafe
01.2024 - 10.2024
Crystal Consultant
SOULSTICE LONDON
03.2023 - Current
Retail Sales Associate
Little Bread Pedlar
04.2021 - 11.2023
Customer Consultant
Stephanie's Atelier
08.2018 - 09.2019
Placement Associate
McPherson Education Services
08.2017 - 11.2017
Bachelor of Science - Political Studies & Anthropology
Rhodes University
Honours - Political Studies
Rhodes University
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