Ana Lacatusu
London,Brent
Summary
I am a Law student with a lot of ambition and a strong passion for assisting others no matter the complexity of the issue. I am a dedicated, organised, and methodical individual who's always willing to learn new things, as well as from my own mistakes in order to develop new skills to be able to become a better individual.
Overview
3
3
years of professional experience
Work history
Retail sales associate
H&M
London, City of London
09.2024 - 12.2024
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
Charity Shop Volunteer
Manna Saigal
London, Middlesex
06.2024 - 07.2024
- Assisted with shop inventory management and completed routine stock taking.
- Carried out cleaning tasks efficiently, in compliance with hygiene regulations.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Received donations from members of public and handled storage following set guidelines.
Waitress
Damaschin Oana
Todirești, Iași
06.2022 - 09.2022
- Performed additional tasks to keep dining room running smoothly.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Hand-washed dishes and glassware.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
GCSEs - English, Mathematics, Statistics higher, Triple science, History, Spanish
The Crest Academy
London, Brent 09/2018 - 05/2023
A-Levels - criminology, media studies, sociology
St Charles Catholic Sixth Form College
London 09/2023 - 05/2025
Law
City University of London
London, England 09/2025 -
Skills
- Customer service excellence
- Stock management
- Sales floor maintenance
- Attention to detail
- Waitering
- Retail
Languages
Romanian - First language
Beginner
English - C2 Proficient
Beginner
Spanish - B1 Intermediate
Beginner
Timeline
Retail sales associate
H&M
09.2024 - 12.2024
Charity Shop Volunteer
Manna Saigal
06.2024 - 07.2024
Waitress
Damaschin Oana
06.2022 - 09.2022
GCSEs - English, Mathematics, Statistics higher, Triple science, History, Spanish
The Crest Academy
09/2018 - 05/2023
A-Levels - criminology, media studies, sociology
St Charles Catholic Sixth Form College
09/2023 - 05/2025
Law
City University of London
09/2025 -