Lauren Buchanan

• Negotiated closures by successfully overcoming customer objections through skilful sales techniques and extensive product knowledge.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
• Consistently exceeded sales targets, and I take great pride in my ability to sell and provide great customer service by receiving many 5* reviews.
• Kept detailed records of daily activities through online customer database.

Using my experience, knowledge and expertise from UK previous employment I transferred my skills to my first job in Dubai.

• Teach curriculum classes, assisting the PE department.
• Undertake regular upskilling training, completing various SE CPD’s.
• Working with swimmers from varying backgrounds and different levels of communication overcoming language barriers.
• Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.

• Responsible for ensuring the safe and effective operation of the swimming lesson programme.
• Taught varying age groups, abilities, and backgrounds, from 12 weeks-Adults.
• Delivery of additional support needs (ASN/SEND) lessons.
• Teaching and developing appropriate lessons for pupils to meet the needs of each level within the Framework.

• Create detailed lesson plans delivering STA Swimming Framework.
• Delivery of parent and child classes.
• Responsible for managing shifts, teams and oversee written feedback.
• Achieved multiple relevant qualifications throughout my period of employment.

Aided clients in honing and enhancing their skills while improving their stamina and endurance enabling them to compete at higher levels