LAYLAH BANKS
Summary
I am hardworking and a quick learner with good organisational skills and work well under pressure. I have strong communication skills and enjoy interacting with people always doing my best to make a positive difference. I am available to start immediately and look forward to your swift response. I also have a level 3 qualification in cattery management and a level 3 in dog training and currently studying a child care level 4.
Overview
9
9
years of professional experience
Work history
Waiter
the hussar grill
cape town, south africa
02.2015 - 07.2015
- Contact : Rashad (Manager
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Customer Service & Cashier
Plan B Digital Printing
Cape town, south africa
01.2018 - 03.2018
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
Volunteer worker
Groffit
israel
09.2017 - 01.2018
Sales assistant
Sport `Unlimited
Cape town, south africa
05.2019 - 08.2019
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Care worker
christies care ltd
Saxmundham, Suffolk
12.2021 - 04.2022
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Assisted individuals with daily activities to facilitate independent living.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Administered medication with rigorous planning and recordkeeping.
- Upheld nationally recognised care standards.
Cattery assistant
kings cattery
Binfield, Bracknell Forest
03.2023 - 08.2023
- Fed, watered and toileted animals ahead of treatments.
- Checked animal coats for fleas and ticks, offering treatment advice.
- Calmed anxious pets to achieve positive grooming experiences.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Monitored animal grooming trends to meet customer demand.
- Liaised with customers to meet care and grooming requirements.
- Optimised animal comfort during treatments through compassionate care.
- Kept animal cages spotlessly clean to minimise infection risks.
- Maintained exceptional animal welfare during grooming and kennel stays.
Housekeeping cleaner
prestige4you
Binfield, Bracknell Forest
10.2023 - 12.2023
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Maintained flexible working patterns to best suit evolving customer needs.
Education
A-Levels - cattery management
oplex careers
A-Levels - dog training
oplex careers
Creative Minds Computer Training MS Windows 7 MS Word 2010 MS Excel 2010 -
Rosebank College
cape town south africa2017
Skills
- Self-motivated
- Attention to detail
- Hospitality background
- Cash handling
- Organised and efficient
- Customer-orientated
- Exceptional communicator
Languages
English
Fluent
Timeline
Housekeeping cleaner
prestige4you
10.2023 - 12.2023
Cattery assistant
kings cattery
03.2023 - 08.2023
Care worker
christies care ltd
12.2021 - 04.2022
Sales assistant
Sport `Unlimited
05.2019 - 08.2019
Customer Service & Cashier
Plan B Digital Printing
01.2018 - 03.2018
Volunteer worker
Groffit
09.2017 - 01.2018
Waiter
the hussar grill
02.2015 - 07.2015
A-Levels - cattery management
oplex careers
A-Levels - dog training
oplex careers
Creative Minds Computer Training MS Windows 7 MS Word 2010 MS Excel 2010 -
Rosebank College
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