LAYLAH BANKS
Summary
I am hardworking and a quick learner with good organisational skills and work well under pressure. I have strong communication skills and enjoy interacting with people always doing my best to make a positive difference. I am available to start immediately and look forward to your swift response. I also have a level 3 qualification in cattery management and a level 3 in dog training and currently studying a child care level 4.
Overview
9
9
years of professional experience
Work history
Waiter
the hussar grill
cape town, south africa
2015.02 - 2015.07
- Contact : Rashad (Manager
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Customer Service & Cashier
Plan B Digital Printing
Cape town, south africa
2018.01 - 2018.03
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
Volunteer worker
Groffit
israel
2017.09 - 2018.01
Sales assistant
Sport `Unlimited
Cape town, south africa
2019.05 - 2019.08
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Care worker
christies care ltd
Saxmundham, Suffolk
2021.12 - 2022.04
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Assisted individuals with daily activities to facilitate independent living.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Administered medication with rigorous planning and recordkeeping.
- Upheld nationally recognised care standards.
Cattery assistant
kings cattery
Binfield, Bracknell Forest
2023.03 - 2023.08
- Fed, watered and toileted animals ahead of treatments.
- Checked animal coats for fleas and ticks, offering treatment advice.
- Calmed anxious pets to achieve positive grooming experiences.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Monitored animal grooming trends to meet customer demand.
- Liaised with customers to meet care and grooming requirements.
- Optimised animal comfort during treatments through compassionate care.
- Kept animal cages spotlessly clean to minimise infection risks.
- Maintained exceptional animal welfare during grooming and kennel stays.
Housekeeping cleaner
prestige4you
Binfield, Bracknell Forest
2023.10 - 2023.12
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Maintained flexible working patterns to best suit evolving customer needs.
Education
A-Levels - cattery management
oplex careers
A-Levels - dog training
oplex careers
Creative Minds Computer Training MS Windows 7 MS Word 2010 MS Excel 2010 -
Rosebank College
cape town south africa2017
Skills
- Self-motivated
- Attention to detail
- Hospitality background
- Cash handling
- Organised and efficient
- Customer-orientated
- Exceptional communicator
Languages
English
Fluent
Timeline
Housekeeping cleaner
prestige4you
2023.10 - 2023.12
Cattery assistant
kings cattery
2023.03 - 2023.08
Care worker
christies care ltd
2021.12 - 2022.04
Sales assistant
Sport `Unlimited
2019.05 - 2019.08
Customer Service & Cashier
Plan B Digital Printing
2018.01 - 2018.03
Volunteer worker
Groffit
2017.09 - 2018.01
Waiter
the hussar grill
2015.02 - 2015.07
A-Levels - cattery management
oplex careers
A-Levels - dog training
oplex careers
Creative Minds Computer Training MS Windows 7 MS Word 2010 MS Excel 2010 -
Rosebank College