Layla Leicester
Canterbury
Summary
Driven and hard working with 3 years experience in Hospitality and Catering in a large and busy environment. Providing an exceptional level of customer service and satisfaction, highly organized and enthusiastic team member. Additional front of house, waitressing, barista and trained kitchen experience and with a positive attitude to learn and expand hospitality and customer service skills.
Overview
6
6
years of professional experience
Work History
Sous Chef
Coppers Bistro
12.2022 - Current
- Creating dishes to meet customer orders, needs and palates.
- Managed food preparation tasks in advance and during high-volume service periods.
- Ensuring all orders were executed in a timely manner without sacrificing quality or presentation quality.
- Responded to dietary concerns and food allergies
- Worked as part of a close knit team
Front of House Server
Coppers Bistro
03.2021 - Current
- Increased guest return rate through personable interactions and directly named in several Trip Advisor reviews.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Took on floor manager role and responsibilities during temporary manager secondment.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Server
MarleyBrook House Wedding Venue
02.2018 - 07.2018
- Tended to wedding guests.
- Served drinks and food.
- Operated cloak room.
Education
Math's GCSE
English GCSE
Science GCSE
Art GCSE
Skills
Skills and Experience
- POS System Operation
- Team Leadership Experience
- Safe Food Handling Practices
- Espresso Machine Operation
- Food Preparation
- Telephone Skills
- End of Pay procedures
Soft Skills
- Team Player
- Friendly and Outgoing
- Adaptive and Creative
- Excellent Customer Service
- Organized
- Product Upselling
- Positive Outlook & Demeanor
- Hard Working and Loyal
Accomplishments
Charity Events
Part of a team which organizes charity nights to raise funds for Porchlight, Pilgrims Hospice and Catching Lives charities. Have collected £2000 for charity through four events.
My role included:
Performing live DJ sets
Helping to promote, set up and run events
Collect and encourage charity donations
Timeline
Sous Chef - Coppers Bistro
12.2022 - Current
Front of House Server - Coppers Bistro
03.2021 - Current
Server - MarleyBrook House Wedding Venue
02.2018 - 07.2018
St Anselm's Catholic School - ,
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