Layla Jones

Boodles is a global leader in luxury jewellery and watches. Exquisite customer service is a key pillar for the business, and ensures a lifelong dedication to the brand. The Manchester branch is a small team, and my role was to support all senior sales staff and the manager.

• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Quickly learnt and applied new skills to daily tasks, improving efficiency and productivity, for example, knowledge of precious stones.
• Supported at key promotional events, such as Patek Philippe exhibitions.

DeliveryApp is a technology platform connecting self-employed drivers with customers requiring delivery services. I worked in the Operations Team, supporting with Driver Onboarding. Geographical areas had been identified that required additional drivers, and my role was to support in this onboarding exercise. My role was to identify potential drivers who had registered an interest on the platform, and then call them to begin the activation process.

• Improving my sales skills by communicating with drivers, and encouraging them to proceed with their application process.
• Addressing any objections by answering questions about the platform and providing further information.
• Utilised the bespoke CRM software effectively to support the wider team in identifying warm leads, and those drivers requiring follow-up calls.

Together Finance is a specialist financial services business, offering residential mortgages and commercial secured loans for property funding. I undertook corporate work experience, rotating around all key teams of the business; Underwriting, Loan Servicing, Business Change and Corporate Lending. I was familiarised with the dynamics of a lending business, and an insight into the role of each team

• I learnt how to evaluate the suitability of candidates for loan servicing, and how the business undertook risk assessments by reviewing the probability of default payments.
• I gained a greater understanding of how organisations are structured, and how information is transferred between different technical teams to agree on decisions and achieve outcomes.