Summary
Overview
Work history
Education
Skills
Timeline
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Layla Freeman

Layla Freeman

Nottingham,Nottinghamshire

Summary

I am a versatile individual with high enthusiasm in the Human Resources sector and also business. I demonstrate calmness during a stressful situation to assist employees. I am devoted to increase company performance positively and recruit and maintain stellar employees. I am a hard working indiviudal searching for a HR/business support position to enhance interpersonal skills. Motivated to help employees with their career path and choices. I am a dedicated team player and ready to immerse in challenging tasks. I am reliable with well-rounded skills to aid employees and department staff, talented at applying wide knowledge of policies and procedures for compliance. I am organised and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

HR Assistant/ Support

GMV Limited
Nottingham
12.2022 - 04.2023
  • Promoted positive company culture and values through training initiatives.
  • Facilitated employment offers and drafted contracts.
  • Handled employee enquiries and complaints, escalating issues to managers when needed.
  • Conducted employment and compliance checks.
  • Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
  • Assisted in developing new HR initiatives, projects and procedures.
  • Communicated courteously, confidently and clearly at all levels across organisation.
  • Maintained and updated employee files and records.
  • Assisted in creating employment contracts, variation agreements and other written documents.
  • Took control of the Security Vetting and made sure each individual was processed and held either BPSS or full security clearance.
  • Processed the reinbursement costs and claims fo those who have relocated to work for us from overseas.
  • Approved and dealt with medical leaves and aligned this with the co operating spreadsheet.
  • Assisted in recruitment and oboarding new starters, inducting them to the internal platforms and key functions that we use at GMV.
  • Processed Visa's.
  • Listened to the employee's problems and found the best solutions possible.
  • Created wellbeing events and awareness and then promoted them to engage our individuals to realise the importance.
  • Actioned feedback and constructive criticism, demonstrating improvement and commitment to learning.
  • Completed related coursework on time and to high standard.
  • Adjusted quickly to new environments, working confidently with minimal supervision.
  • Finished on-the-job training within set deadlines.
  • Engaged in team discussions, meetings and training effectively.

Golf Assistant

Ramsdale Park Golf Club
Nottingham, England
05.2022 - 12.2022
  • In this role, I work in the Pirate Island adventure golf
  • My main objectives are yes to generate as much profits as possible for the company but also make sure the customer satisfaction is high and everybody has the most amazing experience and leaves wanting to return
  • I use my excellent customer service skills and a huge infectious smile to achieve this outcome
  • I have demonstrated this through the sales being rocketing and having repeat customers come in to play a round of crazy golf! I have also been able to solve customer quieries and problems using effective communication and provide solutions
  • Furthermore, I have collaborated with other staff clearly and effectively which has generated a positive working environment and demonstrated amazing teamwork.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Adhered strictly to policies and procedures for continued company compliance.

Business Support Administrator

Express Recruitment
Nottingham
09.2021 - 10.2022
  • I kept filles organised, categorised and up to date be performing regular organisational tasks and data filing and other administritive tasks
  • I managed reception duties, including answering phones, responding to emails and welcoming visitors
  • I furthermore, provided helpful and attentive office support, including customer and employee support
  • I also formatted Cv's, learnt all about GDPR, confidentiality and added the candidates to job adder.
  • Verified candidate's qualifications and experience by conducting thorough background checks.
  • Supported the recruitment team with administrative tasks.

Education

CIPD Level 3 - Human Resources

CT Skills
Nottingham
01.2023 -

A-Levels -

Redhill Academy
Nottingham
10.2021 - 12.2022

GCSEs -

Colonel Frank Seely Academy
Nottingham
09.2016 - 06.2021

Skills

  • Upselling products and services
  • Teamwork
  • Collaboation
  • Dedication
  • Ambitious
  • Eager to learn
  • People person
  • Customer service
  • Confident
  • Professional
  • Reliable
  • Easy to talk with
  • Presentation development
  • Letter writing
  • Appointment scheduling
  • Meeting planning
  • Excel spreadsheets
  • Preparing contracts
  • Microsoft Office proficiency
  • Expense tracking
  • Excel proficiency

Timeline

CIPD Level 3 - Human Resources

CT Skills
01.2023 -

HR Assistant/ Support

GMV Limited
12.2022 - 04.2023

Golf Assistant

Ramsdale Park Golf Club
05.2022 - 12.2022

A-Levels -

Redhill Academy
10.2021 - 12.2022

Business Support Administrator

Express Recruitment
09.2021 - 10.2022

GCSEs -

Colonel Frank Seely Academy
09.2016 - 06.2021

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Layla Freeman