Summary
Overview
Work history
Skills
Timeline
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Laylá Fray

Summary

A experienced professional and enthusiastic individual with a strong work ethic and excellent customer service skills, seeking to further develop and expand my experiences in a dynamic work environment and inevitably expand my career. A professional who has a flair for transforming and building a team. Committed to continuous learning and contributing to the community, I thrive in new challenges and collaborative team settings. I believe the interdisciplinary nature of beginning a new chapter and challenge is what allows an individual like me to flourish both independently and as part of an existing team.

Overview

8
8
years of professional experience

Work history

General Manger

Bar Beach Tropical & Bar Beach Grill
, New Cross and Lewisham
04.2025 - 07.2025
  • After achieving my goal as Area Manger for Be at One I decided to make the decision to transition from my role as Area Manager back to General Manager because I realized that my true passion lies in the hands-on, day-to-day operations of a single business. I missed the direct engagement with both team members and guests—the core of what originally drew me to hospitality. This move allowed me to reconnect with the aspects of the industry that I find most fulfilling. I have found that its allowed me to be a better General Manager with a Area Manger's skill set and knowledge.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Established successful partnerships with other companies for mutual growth.
  • Led company-wide restructuring to streamline operations.
  • Delivered results under pressure to meet tight deadlines.
  • Set strategic plans to govern functioning of Blink systems operations.

Area Manager

Stonegate Pubs
, Central London
02.2022 - 03.2025
  • Promoted a positive work environment which increased employee retention rate.
  • Liaised regularly with senior management to discuss operational updates and improvements.
  • Monitored competition closely, staying ahead in market trends and consumer behaviour.
  • Trained members of the team for improved overall productivity.
  • Handled crisis situations promptly and efficiently, minimising potential risk or damage.
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Established strong relationships with key stakeholders to enhance business growth.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

General Manger

Mcmullen
, Essex
12.2019 - 12.2021
  • First high management role within restaurant gave me a broader perspective of Hospitality itself, not just on drinks, spirits, wines and cocktails; but food, kitchen experience, health and safety and the skills set to manage a restaurant.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Built high-performing teams to achieve organisational objectives.
  • Defined company direction through careful strategic planning.
  • Led company-wide restructuring to streamline operations.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Established successful partnerships with other companies for mutual growth.

Assistant. Manger

Cream's (Mayfair)
, Central London
05.2017 - 11.2019
  • Mayfair is a high-paced, multi-million pound, industry in itself. Working alongside CEO's of Major Companies i.e. Redbull, Coca-Cola, Ace of Spades.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Increased staff productivity by providing comprehensive training programmes.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Controlled resources by department or project and tracked use in Aztec Systems

Skills

  • Fluent in Korean
  • Moderate Turkish Speaker
  • IT Proficiency
  • Mixologist License
  • Public Speaking
  • Inventory Control
  • Project Management
  • Database management
  • Negotiation
  • Sales

Timeline

General Manger

Bar Beach Tropical & Bar Beach Grill
04.2025 - 07.2025

Area Manager

Stonegate Pubs
02.2022 - 03.2025

General Manger

Mcmullen
12.2019 - 12.2021

Assistant. Manger

Cream's (Mayfair)
05.2017 - 11.2019

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Laylá Fray