Layla Baker
Deal,Kent
Summary
Dedicated professional with a strong foundation in customer service, known for exceptional attention to detail and clear communication. Demonstrates empathetic communication skills, both written and verbal, ensuring client satisfaction. Flexible and adaptive with a proven ability to learn quickly in dynamic environments. Committed to leveraging these skills to contribute effectively in a customer-focused role while pursuing continuous professional growth.
Overview
13
13
years of professional experience
Work History
Teacher
Kingsdown and Ringwould CEP
Kingsdown, Kent
09.2022 - Current
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Teaching assistant
Kingsdown and Ringwould CEP
Kingsdown, Kent
01.2017 - 07.2021
- Managed administrative tasks, aiding smooth running of the class.
- Cultivated close working relationships with students, teaching staff and parents.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
Ship stewardess
DFDS
Dover, Kent
05.2012 - 12.2016
- Enhanced onboard safety with thorough knowledge of emergency procedures.
- Collaborated with crew members to enhance teamwork efficiency.
- Demonstrated strong communication skills to resolve passenger queries effectively.
- Adapted quickly to unforeseen circumstances to minimise disruption of service.
- Supported passengers through emergency scenarios for safe outcomes.
Education
Bachelor of Arts - History
The Open University
Milton Keynes /2013 - /2018
A-Levels - History
The Folkestone School For Girls
Folkestone, KentGCSEs - Maths
The Folkestone School for Girls
KentSkills
- Customer Service
- Attention to Detail
- Clear communication
- Empathetic communication
- Written and verbal communication
- Flexible and adaptive
- Fast learner
Affiliations
- Yoga
- Travel
- Obstacle racing
Timeline
Teacher
Kingsdown and Ringwould CEP
09.2022 - Current
Teaching assistant
Kingsdown and Ringwould CEP
01.2017 - 07.2021
Ship stewardess
DFDS
05.2012 - 12.2016
Bachelor of Arts - History
The Open University
/2013 - /2018
A-Levels - History
The Folkestone School For Girls
GCSEs - Maths
The Folkestone School for Girls
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