Layla Al Khazaly
West london,United Kingdom
Summary
Results-driven business management undergraduate with a strong commercial mindset and proven ability to identify opportunities and drive growth. Skilled communicator with expertise in negotiation and relationship building, fostering long-lasting partnerships. Passionate about sales strategy and market expansion, consistently exceeding targets in dynamic environments. Proactive and adaptable, equipped to thrive under pressure and contribute innovative ideas to a forward-thinking organization.
Overview
5
5
years of professional experience
Work history
Luxury Travel Retail Sales Ambassador
ABM Experience Solutions
Heathrow Airport
2024.01 - Current
- Assisted in representing luxury beauty and fragrance brands in Heathrow Airport duty-free stores.
- Supported delivery of premium customer experiences to international travellers.
- Maintained visual merchandising standards to ensure luxury brand presentation was achieved.
- Built customer relationships in fast-paced airport retail environment.
- Collaborated with team members to enhance operational efficiency and meet sales targets.
Teacher Assistant & Supply Teacher
Empowering Learning
London
2023.03 - 2024.06
- Assisted teachers in primary and secondary schools with lesson delivery and classroom management.
- Adapted to various working environments while supporting a positive and productive atmosphere.
- Provided one-to-one support for students and contributed to behaviour management strategies.
- Offered one-on-one assistance to struggling learners; improved their understanding of complex topics.
- Prepared classroom materials for effective teaching sessions.
Customer Service Assistant
Ethos Farm
London
2022.03 - 2024.01
- Provided front-of-house customer service in Westfield shopping centre
- Assisted visitors with enquiries, directions, and concierge services to ensure a welcoming atmosphere.
- Handled customer complaints and requests efficiently with effective communication and problem-solving skills.
- Facilitated smooth operations of the concierge desk in a fast-paced environment.
Retail Sales Associate
TKmaxx
2021.07 - 2021.10
- Provided outstanding customer service within a busy retail environment.
- Assisted with till operations, stock replenishment, and visual merchandising standards.
- Collaborated with team members to meet operational demands and maintain store presentation.
- Dealt with returns, ensuring customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
Education
BTEC - Business
William Morris sixth form
London 09/2020 - 07/2022
Bachelor of Science - Business Management
Roehampton university
London 09/2022 - 05/2026
GCSEs - Maths/English
William Morris Sixth form
London 09/2019 - 07/2020
Skills
- Strong Communication & Interpersonal Skills
- Lead Generation & Client Acquisition
- Commercial Awareness & Market Analysis
- Negotiation & Persuasion Skills
- Strategic Problem Solving
- Confidence in Presentations & Networking
- Time Management & Organisational Skills
- Team Collaboration & Professional Relationship Building
- Microsoft Office Suite & Data Handling
- Adaptability, Initiative & Results-Driven Mindset
- Customer Relationship Management (CRM) & Client Retention
LANGUAGES
English
Native
Arabic
Native
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Luxury Travel Retail Sales Ambassador
ABM Experience Solutions
2024.01 - Current
Teacher Assistant & Supply Teacher
Empowering Learning
2023.03 - 2024.06
Customer Service Assistant
Ethos Farm
2022.03 - 2024.01
Retail Sales Associate
TKmaxx
2021.07 - 2021.10
BTEC - Business
William Morris sixth form
09/2020 - 07/2022
Bachelor of Science - Business Management
Roehampton university
09/2022 - 05/2026
GCSEs - Maths/English
William Morris Sixth form
09/2019 - 07/2020