Layila Moreaux
Sunbury-on-Thames,middlesex
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
9
9
years of professional experience
Work history
Waitress
Lachella
louise
03.2015 - 07.2015
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
Live-In nanny
Family
09.2016 - 08.2018
- Performed cleaning, washing, ironing and laundry to maintain home order.
- Prepared healthy and nutritious meals to specific dietary requirements.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Read stories and lead activities to help children build foundational learning skills.
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Took care of the family dogs aswell
- Fed dogs daily in line with instructions outlined by the family
- Reduced client anxiety by providing updating them regularly on their dog's wellbeing by texts, photos and video calls, as appropriate.
- Refreshed water and offered treats to reinforce good behaviour.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
Beautician
Aia Beauty
Brussels
01.2023 - 01.2024
- Responsible for scheduling appointments, organizing and maintaining salon's retail, restocking, cleaning, responsible for all beauty services of the salon, aiming to satisfy every client, building a good rapport with all clients and resolve any complaints/issues quickly to maintain high quality customer service
Beautician
Instant Beauté
Woluwe St Pierre
01.2020 - 01.2022
- Responsible for scheduling appointments, organizing and maintaining salon's retail, restocking, cleaning, responsible for all beauty services of the salon, aiming to satisfy every client, building a good rapport with all clients and resolve any complaints/issues quickly to maintain high quality customer service
Warehouse packer
Amazon
10.2018 - 05.2019
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Packed and labelled products ready for dispatch.
- Completed work following safety rules for best working practices.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Cleaned and tidied work areas to meet inspection requirements.
Education
EFP Business Management -
Institute Enfant-Jesus - undefined
Skills
- Word
- Excel
- Courteous, polite and highly efficient professional with excellent organizational skills
- Strong team spirit, goal orientated and with passion of providing the highest standards of hospitality to the customers
- Excellent marketing and promotions skill of facilities and increase sales opportunities
- Absorb new ideas and communicate effectively to find suitable solutions regarding guest's needs
- An ambitious professional continue to increase my work experience & develop abilities
- Client communication
- Beauty therapy techniques
Additional Information
Enthusiastic personality, always willing to help, ambitious, motivated, punctual
Languages
French
Flemish
English
Personal Information
- Date of birth: 07/19/1994
- Nationality: Belgian
Timeline
Beautician
Aia Beauty
01.2023 - 01.2024
Beautician
Instant Beauté
01.2020 - 01.2022
Warehouse packer
Amazon
10.2018 - 05.2019
Live-In nanny
Family
09.2016 - 08.2018
Waitress
Lachella
03.2015 - 07.2015
Institute Enfant-Jesus - undefined
EFP Business Management -
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